HM2 not working with PartyPoker
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  1. #1
    Junior Member
    Join Date
    Jul 2014
    Posts
    12

    Question HM2 not working with PartyPoker

    Hi,

    I've started playing at Partypoker, and the HUD does not work. It says "looking for hands". In addition, the reports do not work. I've played one tournament and it does not show up.

    I checked the settings both in the Party client and HM2, and they're correct. HM2 autodetected the folders, and the hands are indeed in a subfolder. When I try to search myself by player, I can't find myself at Party (I can on all my other sites - Stars, FullTilt, 888).

    The odd thing is that I'm in the HM3 beta, and Party works fine on it. I verified that the settings were the same on HM2 and HM3.

    Is there anything I might be missing?

  2. #2
    You're out! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    20,898

    Default

    Please update to this version
    http://www.holdemmanager.com/Downloa...AutoUpdate.exe

    Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - Hold'Em Manager 2 FAQs - Poker Software :: Feature Logging

    Please reproduce the problem and:
    - Attach a screen shot of the table/desktop
    - Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
    - Save a copy of the original Hand history for the table with the issue
    - Close HM2 and attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - Hold'Em Manager 2 FAQs - Poker Software :: How Do I Send a Log File to Holdem Manager Support?

    With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.
    Regards udbrky (Chris)

  3. #3
    Junior Member
    Join Date
    Jul 2014
    Posts
    12

    Default

    Should I attach here or send it by email?

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