hand replayer not working!! different problem
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  1. #1
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    Default hand replayer not working!! different problem

    Greetings, when you start the hands-free player, it never appears or don't load, but apparently it's open.

    why is this problem??


    thx for help.
    gggg.jpg

  2. #2
    You're out! udbrky's Avatar
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    Please follow this FAQ to fix the problem with windows moving off screen:
    http://www.howtogeek.com/howto/windo...eyboard-trick/

    If that does not help:

    Sometimes the .net framework installation can become corrupt. This can cause several problems including freezes on startup, registration issues, crashes and more. The following FAQ walks you through safely uninstalling .net framework and reinstalling it again - Hold'Em Manager 2 FAQs - Poker Software :: Holdem Manager .NET Cleanup and update Instructions
    Regards udbrky (Chris)

  3. #3
    Junior Member
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    thank you so much
    now everything works fine

    thx

  4. #4
    You're out! udbrky's Avatar
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    You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

    Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.
    Regards udbrky (Chris)

  5. #5
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    EDIT: Solved by uninstalling, deleting contents of

    C:\Documents and Settings\{username}\Application Data\HoldemManager
    C:\ProgramData\XHEO INC\SharedLicenses\ Holdem Manager 2.lic

    and then reinstalling

    Hi,

    [Windows 10]

    I've got the same issue, last night everything was working fine, then today out of the blue I can't replay any hands. Double-clicking on a hand does nothing, right-clicking and selecting replay does nothing.

    I've gone through the cleanup and NET reinstallation steps, still doesn't work.

    I've also got admin permissions on all the right files and done all the exclusions in Windows Defender.

    Also tried reinstalling HM2 including update 8695.

    Is there some kind of log I can send to you to troubleshoot?

    Thanks
    Last edited by JKawai; 05-15-2020 at 08:49 AM.

  6. #6
    *** HM3! *** fozzy71's Avatar
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    Quote Originally Posted by JKawai View Post
    EDIT: Solved by uninstalling, deleting contents of

    C:\Documents and Settings\{username}\Application Data\HoldemManager
    C:\ProgramData\XHEO INC\SharedLicenses\ Holdem Manager 2.lic

    and then reinstalling
    ...
    For future reference, all that was needed was the steps in the first reply, or to manually edit or delete the master holdemmanager.config file, to update the windowstates for the replayer position:

    If you want to reset the replayer to default size/position:

    Close HM2
    Open your holdemmanager.config file from C:\Users\YourName\AppData\Roaming\HoldemManager in a text editor.
    If your Windows is hiding known file extensions the file will simply be called 'holdemmanager'.
    If you can't see it, turn off the windows option that is hiding that directory. http://faq.holdemmanager.com/questio...es+in+Windows+
    Look for the 'WindowStates' section and delete this line, which should be the first line in that section:

    <Key Name="Replayer" Value="0|396|1027|863|Normal" />
    Save/close the file and restart HM2.

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