FTP UK HH not showing in Reports

[choochoo]

My HH on FTP.uk do not appear in Reports. My PS username was used for FTP.uk when my account was merged, and in HM2 my username shows as PS and there is no FTP.uk option. The HH do get imported and archived, my HUD works and seems to recognise me, but the reports function only shows hands from May 2017 and previous. Any idea what is wrong?

[udbrky]

Did you change the player name in reports? We don't list skins, only networks
Hold'Em Manager 2 FAQs - Poker Software :: Current Player / Aliases [Hero]

Once your site is set up and hands are imported, your player will be in the database. Hold'Em Manager 2 FAQs - Poker Software :: Supported Sites - Minimum PC Specs

[choochoo]

Did you change the player name in reports? We don't list skins, only networks

My player name is selected but under Pokerstars, FTP is not listed. I login to FTP.uk to play. HH are in my archive but I cannot get them to show in reports. Is it because the HH are FTP and not PS?

[fozzy71]

My player name is selected but under Pokerstars, FTP is not listed. I login to FTP.uk to play. HH are in my archive but I cannot get them to show in reports. Is it because the HH are FTP and not PS?

Please try to vacuum/analyze and reindex your database.


If you continue to have problems, try the following:


Try creating a new DataBase and import a small portion of your \HM2Archive so you can see if the problem exists in the new DB.


If the new database seems to work properly, it sounds like your database might be corrupt. Please continue to use the new database and import the rest of your hands using the steps above. This is why regular backups are a good idea. If your database becomes corrupt you can restore a backup and only have to import the most recent hands (that were played after the backup was created) and edit any tournament results if necessary. I recommend keeping at least the most recent 2 or 3 backups in case the most recent one does not restore properly you can try the previous backup.


Here is a FAQ explaining how to backup your database and all settings in one easy step.


If none of that helps please zip and email the problem hand histories, with a link to this thread and your forum name, to us using the 'Contact Support' link.