No Handimport after PartyPoker-Update

[z3n]

HM2 doesnt import any hands from 'normal' speed tournaments/HUD not showing after their recent update (today) -
turbo tournaments showing wrong HUD stats

[finek96]

HM2 doesnt import any hands from 'normal' speed tournaments/HUD not showing after their recent update (today) -
turbo tournaments showing wrong HUD stats

I have the same problem..

[vvhtv]

I have the same problem..

Trny:151766087 Level:14 Blinds-Antes(2K/4K -400) - Tuesday, November 28, 19:25:54 EET 2017

[udbrky]

If you continue to have problems please zip and email the problem hand histories, with a link to this thread and your forum name, to us using the 'Contact Support' link.

All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HM2Archive\2009\07\31) or if it was auto-imported with 7283+ it would be in \HM2Archive\SiteName\YYYY\MM\DD.* It is configured in the Site Setup - Auto Import Folders menu.

When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then 'copy public link' and paste the download link directly into the support ticket email.

[udbrky]

This has now been written up as HM-8911. send in the request ticket to be notified when it is resolved.

Please create a support ticket via the 'Contact Support' link here - https://support.holdemmanager.com/ - and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.

[aftajvila]

the same problem