Active Session is taking too much time to refresh with my current hands

[BoemioLoki]

Hi,

On previous releases I used to have my hands imported right after the action occurred. Since last release it seems that it's taking more time to import them (some minutes). Sometimes the "Selected Section" box doesn't show the "Active Session" value too. This way I am having problems to mark hands during the sessions.

Is there any configuration where I can let the hand importing faster?

Thanks

[udbrky]

The automatic Site Time Adjustment will read from the site's server. If you adjust the lobby clock settings, on some sites, it could cause the Time column for the hands in the Reports to be off.

To verify, please compare the time in the Active Sessions, or Reports' hands section to your computer clock while playing.

See this FAQ for the adjustment steps if there is a difference - Hold'Em Manager 2 FAQs - Poker Software :: Options / Hand Importing / Site Time Adjustment

Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - Hold'Em Manager 2 FAQs - Poker Software :: Feature Logging

Please reproduce the problem and:
- Attach a screen shot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Save a copy of the original Hand history for the table with the issue
- Close HM2 and attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - Hold'Em Manager 2 FAQs - Poker Software :: How Do I Send a Log File to Holdem Manager Support?

With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.

[BoemioLoki]

The automatic Site Time Adjustment will read from the site's server. If you adjust the lobby clock settings, on some sites, it could cause the Time column for the hands in the Reports to be off.

To verify, please compare the time in the Active Sessions, or Reports' hands section to your computer clock while playing.

See this FAQ for the adjustment steps if there is a difference - Hold'Em Manager 2 FAQs - Poker Software :: Options / Hand Importing / Site Time Adjustment

Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - Hold'Em Manager 2 FAQs - Poker Software :: Feature Logging

Please reproduce the problem and:
- Attach a screen shot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Save a copy of the original Hand history for the table with the issue
- Close HM2 and attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - Hold'Em Manager 2 FAQs - Poker Software :: How Do I Send a Log File to Holdem Manager Support?

With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.

It seems that the Brazilian daylight saving time was affecting HM's Site Time Adjustments. I just clicked Auto Detect in site time adjustments and it's working fine now.

Thanks for your help Chris!

[udbrky]

You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.