Reports Not showing up
When I try to view a report there is nothing to view. The message I receive is " No hands Found" I created a new data base and imported using the archive folder. This did not fix the problem. I have also done the obvious thinks like clear all filters , select a time from the past etc. Hands are importing because my HUD is being updated with new information after every hand. My Active Session tab is also populating with information as I play
Thanks
Make sure reports and filters are not corrupted.
Close HM2
Please delete everything in:
Win Vista/7/8: C:\Users\username\AppData\Roaming\HoldemManager\Re ports and \Filters
Windows XP: C:\documents and settings\username\application data\HoldemManager\Reports and \Filters
Showing hidden files: Hold'Em Manager 2 FAQs - Poker Software :: How are Hidden Files Viewed in Windows?
Restart HM2 and the issue should be resolved.
Then, make sure the database is not corrupted.
Please try to vacuum/analyze and reindex your database - Hold'Em Manager 2 FAQs - Poker Software :: Database Manager (Ribbon)
If you continue to have problems, try the following:
Try creating a new DataBase and import a small portion of your \HM2Archive so you can see if the problem exists in the new DB - Hold'Em Manager 2 FAQs - Poker Software :: How to create a new database and import previously played hands
If the new database seems to work properly, it sounds like your database might be corrupt. Please continue to use the new database and import the rest of your hands using the steps above. This is why regular backups are a good idea. If your database becomes corrupt you can restore a backup and only have to import the most recent hands (that were played after the backup was created) and edit any tournament results if necessary. I recommend keeping at least the most recent 2 or 3 backups in case the most recent one does not restore properly you can try the previous backup.
Here is a FAQ explaining how to backup your database and all settings in one easy step - Hold'Em Manager 2 FAQs - Poker Software :: How does Backup and Restore Database, Settings and HUD configs work?
Regards udbrky (Chris)
I tried this but I still have no reports showing.There are reports for tournementas I am doing a back up of my settings. I will delete and reinstall HMOriginally Posted by udbrky
I tried the above but still was unable to get things working
Does it show in the player list how many hands there are? Did you choose the correct player in reports?
Do hands import in a new database?
Regards udbrky (Chris)
I tried these thing but still unable to view reports. One thing I noticed is Tourney tab does shoe results
Hands are importing into the test Data Base I created. I can see the played hands in the Active Session report. It also show the hands I played in the players list. The reports are still not working
Capture.PNG
3:00pm
I just did a complete uninstall and reinstall using Revo, I created a new database and imported form achieve. It is still not working.
8:30 pm
I just clicked on the More Filters button. I received a pop up message asking to include detail about what I was doing before HM encounter a error.I filled in the form and sent it.
Last edited by noname81; 01-11-2018 at 11:35 PM.
If you continue to have problems, please reproduce the problem and zip/attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - Hold'Em Manager 2 FAQs - Poker Software :: How Do I Send a Log File to Holdem Manager Support?
Regards udbrky (Chris)
ok I just sent it
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