No Handhistory and reports on 888Poker
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  1. #1
    Junior Member
    Join Date
    Sep 2017
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    Default No Handhistory and reports on 888Poker

    Hey there,

    i've problems with HM2 and 888 Poker. HUD is working, but there is no hand history in the active session and there are no reports (tournament reports e.g). I don't have these problems on Pokerstars.. Does anybody know how to fix this?

    Is it possible to use HM2 with Pokerstars and 888 Poker at the same time?

    Thanks for your help,

    Florian

  2. #2
    You're out! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    20,898

    Default

    Did you change the reports to your 888 name? Hold'Em Manager 2 FAQs - Poker Software :: Current Player / Aliases [Hero]

    Make sure 888 is set up - Hold'Em Manager 2 FAQs - Poker Software :: Pacific (888) Poker

    Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - Hold'Em Manager 2 FAQs - Poker Software :: Feature Logging

    Please reproduce the problem and:
    - Attach a screen shot of the table/desktop
    - Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
    - Save a copy of the original Hand history for the table with the issue
    - Close HM2 and attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - Hold'Em Manager 2 FAQs - Poker Software :: How Do I Send a Log File to Holdem Manager Support?

    With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.

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