Cake / Revolution no hud since last update

[darklol]

Hello,

I play on Juicystakes on cake/revolution/horizon network.

since last client update no hud appearing on tables
the hand histories are stored and read properly because I can see my session's reports real time but under active session it says no tables are detected

thank u for your help

[udbrky]

Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - Hold'Em Manager 2 FAQs - Poker Software :: Feature Logging

Please reproduce the problem and:
- Attach a screen shot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Save a copy of the original Hand history for the table with the issue
- Close HM2 and attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - Hold'Em Manager 2 FAQs - Poker Software :: How Do I Send a Log File to Holdem Manager Support?

With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.

[darklol]

thank you, I submitted the ticket

[Pizzacat]

Any ETA on this? The HUD is not working on Intertops either after the update.

[udbrky]

There is no ETA. It is due to their table name change. We have written it up as HM-8889. To be notified, Please create a support ticket via the 'Contact Support' link here - https://support.holdemmanager.com/ - and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.

and ask to be notified when this is resolved.