Holdem Manager Cannot Connect to Postgresql Database
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  1. #1
    Senior Member
    Join Date
    Sep 2010

    Default Holdem Manager Cannot Connect to Postgresql Database

    Opened HEM2 and got the message cannot connect to postgresql database. Then i clicked on connect etc and it shows message not responding. I clicked on retry connect, says error starting it. Please investigate manually the problem. I clicked start service, each time it freezes and shows not responding.

    Followed the steps on


    Run a Disk Check

    Type: "chkdsk /f /r C:" exactly as it is, without the quotation marks, with spaces before the / and C: and hit enter.

    Afterwards, you will need to restart your computer to let it run.

    Now, re-run the sfc /scannow test.

    If the cbs.log file is created, you can email it to support@holdemmanager.com and ask us to look for any issues, or contact Microsoft regarding it.

    There are some good Microsoft forums:
    - http://social.microsoft.com
    - http://social.technet.microsoft.com
    - http://support.microsoft.com/ask-community/
    - http://www.sevenforums.com/

    Could not get this to work at all. When i typed that, a popup shows up but then immediately disappears. I did however did a scan on the step before that and it shows no issues.

    Reset the Winsock Adapter
    This causes the HMQL moduel error. It can also cause issues with Postgres and internet connection trouble.
    Open the Start Menu.

    Expand Programs and go to Accessories.

    Right-click command prompt and run it as administrator.

    In Windows 8 and 10, right-click the start link, click Command Prompt (as Administrator).


    netsh winsock reset

    and finally press enter and restart your computer

    Im not sure what you mean by this. I use windows 10 but it isn't that original windows 10. I had done some changes on it where it sort of looks like windows 7. When i right click start menu i see

    windows explorer
    open all users
    help exit

    I did download that video and there was mention of removing a pid file and delete it. I did not saw a pid file in that same folder from the video.

  2. #2
    Senior Member
    Join Date
    Sep 2010


    The antivirus i use are Avast and Malwarebytes. Both are free edition though if that means anything?

  3. #3
    Senior Member
    Join Date
    Sep 2010


    I still get the message there was an error starting the service postgresql. Please monaually investigate the problem. I also turned off both avast/malwarebytes. Did nothing at all. And i cannot find the pid file in that tutorial video in the data folder.

  4. #4
    You're out! udbrky's Avatar
    Join Date
    Jul 2008


    Did you reset the winsock adapter?

    Did you follow all of the steps in the FAQ?

    If you continue to have problems, please duplicate the issue and send us log files with a detailed description of what you were doing and what problems you were experiencing:
    - Open Windows Event Viewer's (Control Panel > System & Security > Administrative Tools or Start > Search > 'Event Viewer') > Windows Logs > Applications.
    - Check for any errors and send the information (Save All Events As...).
    - Please send a log file as well - Hold'Em Manager 2 FAQs - Poker Software :: How Do I Send a Log File to Holdem Manager Support?

    When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then right-click > 'copy public link' and paste the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com
    Regards udbrky (Chris)

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