when opening hm2 appear this error - and hm2 is not opening - How can I fix?
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  1. #1
    Junior Member
    Join Date
    Nov 2010
    Posts
    6

    Default when opening hm2 appear this error - and hm2 is not opening - How can I fix?

    License Failure Details
    --------------------------------------------------
    17/02/2017 20:30:07
    SharedLicenseHelper
    --------------------------------------------------

  2. #2
    You're out! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    20,898

    Default

    Don't post your license in the forum.

    You're using a really old version.

    We have shut down our former registration server. So long as you have the newest version you will automatically switch to our new licensing system. If you experience license issues, the first thing you need to do is to update to the latest version.

    Reinstall HM2 from this file - http://www.holdemmanager.com/downloa...er_2_Setup.exe

    - After downloading, you should right-click the file, go to properties and click unblock.*
    * If you do not see an 'unblock' option you can ignore this step.
    - Then, right click the file and run as administrator.

    If you were on the old licensing server, just updating should automatically fix it. If you still experience issues after updating, then you have a separate unrelated licensing issue. You should see this FAQ Hold'Em Manager 2 FAQs - Poker Software :: I Can Not Activate or Register Holdem Manager for a resolution.

    If you continue to have problems we need you to send us the \HM2Logs folder as explained in the last steps under 'Contact Support'.

    We have waited almost 2 years to give everyone a chance to update without causing any interruption. But, if you are affected, I do apologize for the inconvenience.
    Regards udbrky (Chris)

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