Tag Count Inconsistent with Win/Loss Count
Results 1 to 2 of 2
  1. #1
    Junior Member
    Join Date
    Dec 2016

    Default Tag Count Inconsistent with Win/Loss Count

    Please see pic. Yesterday I played 41 games heads up. It says I won 21 and lost 15, but in reality I lost 20. The other stats are consistent with 20 losses such as ITM of 51.2%. Already tried restarting several times. tag count not consistent with 2nd place.PNG

  2. #2
    You're out! udbrky's Avatar
    Join Date
    Jul 2008


    Any tournament with more than 1 table (and many single table games) will require a separate Tournament Summary/History file to be imported for HM2 to properly calculate the size, places, and prizes. Without this information its impossible for HM2 to know the correct results. If you have any discrepancies you will need to edit the results manually - Hold'Em Manager 2 FAQs - Poker Software :: Reports / Tournaments/ Tournament/ Tournament Editor

    You may need to request and import any/all of your old tournament histories and import those to HM2 to correct issues with old tournaments showing wrong results. Stars did not write the tourney summaries to your hard drive in the past, like FTP did, so please enable the option in the PokerStars client via their lobby options and make sure that HM2 has added both the hand history and summary folder to your Auto Import Folder Configuration and this will ensure future tournaments have correct results automatically.
    Hold'Em Manager 2 FAQs - Poker Software :: Poker Stars Setup

    For older tournaments email support@pokerstars.com and ask for ALL your old Hand Histories and Tournament Audit Files in .htm format. They will send you an email with links to zip files of your hand histories. Download all the zip files. Right-Click > Extract the contents of each zip file to a new folder and then manually import those files by going to the Importing option in the HM Ribbon menu and choosing import from folders in the manual import section. You may see import errors as some of these hands are probably already imported.

    The tournament summaries should be attached to the email as .htm files. Download the attachments and repeat the process of importing all the files. If the files are sent as .html you will need to rename them (Right-Click > Rename) from .html to .htm extensions otherwise they will not import. You can view this FAQ for more information on importing emailed hand histories:
    Hold'Em Manager 2 FAQs - Poker Software :: How are emailed hands imported into Holdem Manager?

    If you continue to have problems please zip and email the problem hand histories to us.

    All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth e.g C:\HM2Archive\2009\07\31 or if it was auto-imported with v7283+ it would be in C:\HM2Archive\SiteName\YYYY\MM\DD.

    When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then 'copy public link' and paste the download link directly into the support ticket email.
    Regards udbrky (Chris)

Similar Threads

  1. SNG HUD card count
    By Rob66 in forum General Support
    Replies: 3
    Last Post: 02-19-2014, 04:16 PM
  2. bug with count players?!
    By HuB1xx in forum Manager General
    Replies: 1
    Last Post: 10-30-2013, 11:48 AM
  3. pokerstars.fr vpp count
    By kollla in forum Manager General
    Replies: 4
    Last Post: 02-18-2013, 09:12 PM
  4. Opportunities Count
    By numjaw in forum Feature Requests and Feedback
    Replies: 1
    Last Post: 02-07-2013, 07:34 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts