MTT's not being saved

[zeltznn]

Hi,

For some reason hm2 is not saving some tournaments which I have won. For some reason it did not save ones' won on Winamax (for example a €100 mtt or €50+rebuy mtt). Same goes to MicroGaming which was €20 mtt with add-on + rebuy. But it saved a tournament where I won the same amount of money but it was not a rebuy nor add-on on PokerStars and it is saved.

What do I have to do in order to make sure that I can get back whenever i need to to my tournaments in HM2? And these are tournaments that I know of that are missing. There may be more..

I have "highest" license in HM2, so there should not be that problem.

Thank you for any help,

Zeltznn

[fozzy71]

Are the hands and games not being shown at all in the reports, or is the problem simply that the results are incorrect?

If the former:

Please try to vacuum/analyze and reindex your database.


If you continue to have problems, try the following:


Try creating a new DataBase and import a small portion of your \HM2Archive so you can see if the problem exists in the new DB.


If the new database seems to work properly, it sounds like your database might be corrupt. Please continue to use the new database and import the rest of your hands using the steps above. This is why regular backups are a good idea. If your database becomes corrupt you can restore a backup and only have to import the most recent hands (that were played after the backup was created) and edit any tournament results if necessary. I recommend keeping at least the most recent 2 or 3 backups in case the most recent one does not restore properly you can try the previous backup.


Here is a FAQ explaining how to backup your database and all settings in one easy step.



If the problem is that the results are incorrect:

Any tournament with more than 1 table (and some single table games) will require a separate Tournament Summary/History file to be imported for HM2 to properly calculate the size, places, and prizes. Without this information it is impossible for HM2 to work out the correct results. The only sites that currently write these summary files that we support right now is Pokerstars, Full Tilt, and Pacific. If your site does not write summaries, or you experience any discrepancies with the results, you will need to manually edit the results via the Reports > Tournament > Tournaments > right-click > edit - Hold'Em Manager 2 FAQs - Poker Software :: Reports / Tournaments/ Tournament/ Tournament Editor


If you continue to have problems please zip and email the problem hand histories, with a link to this thread and your forum name, to us using the 'Contact Support' link.


All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth e.g C:\HM2Archive\2009\07\31 or if it was auto-imported with v7283+ it would be in C:\HM2Archive\SiteName\YYYY\MM\DD.


When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then 'copy public link' and paste the download link directly into the support ticket email.