HM2 won't load stuck on Preloading hands
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  1. #1
    Junior Member
    Join Date
    Apr 2015
    Posts
    7

    Unhappy HM2 won't load stuck on Preloading hands

    Hi guys,

    My HM2 is failing to start. Last weeks it was like a gamble (would it load or not, sometimes I had to force quitting it and then trying again with hope) but today it's just refuses to finish "preloading hands" popup. It's just stuck on "Work in progress please stand by ..."

    I have the latest version of HM2, I don't have millions of hands..may be 30k max.

    I have a very good machine: SSD, Core i7, 8Gb RAM

    I have done all the recommendations( Windows Defender, Windows Firewall settings, exclusions etc.)

    The Windows 10 pro is up to date...
    Last edited by easypeasy; 11-20-2016 at 02:24 PM.

  2. #2
    Junior Member
    Join Date
    Apr 2015
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    7

    Default

    quick update: just ran all maintenance operations: VACUUM, ANALYZE, REINDEX

    no help...

  3. #3
    Junior Member
    Join Date
    Apr 2015
    Posts
    7

    Default

    I was able to resolve this. It was a loong and painful journey...

    So DB was fine (no corruption etc.)

    The problem were in one file of Hero's folder under AppData\Roaming\HoldemManager\Database\DBNAME\Play er

    There'd be a certain amount of subfolders (in my case about 4)
    Under each of them there would be another subfolders with players names including Hero's name.

    So one of the files under Hero's subfolder were problematic so I just spot it manually moving/removing from them and trying to launch the app.

    I still have that file it has 460kb of data..very sad..however it's now launching almost immediately after i click the launcher

    I moved all files

  4. #4
    You're out! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    20,898

    Default

    Do the hands show correctly in the database?
    Regards udbrky (Chris)

  5. #5
    Junior Member
    Join Date
    Apr 2015
    Posts
    7

    Default

    In the app hands are shown normally so I haven't noticed anything wrong.. Perhaps I send the problematic file tot he support team so they can see why it was the reason of that loading stuck.

    P.S: I am not an advanced user yet...so can miss if something is wrong

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