LIVE: HUD stops showing on 6max ZOOM, workds fine in 9max Tournament MID SESSION
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  1. #1
    Member
    Join Date
    Jul 2009
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    59

    Default LIVE: HUD stops showing on 6max ZOOM, workds fine in 9max Tournament MID SESSION

    Hi,

    I am RIGHT NOW playing my usual session of 6max cashgame zoom and tournaments and 20 minutes ago for no real reason (hence, I didnt do anything, didnt change anything etc.) it would not show Hands on a new Zoom 6max table I opened.
    I then tried reopening the other tables which still did not work.
    I closed an reopened HEM and Stars Helper after using CCleaner (for cookies or whatever) but it still does not work.

    ALL THE WHILE it still works for the tournament that is running.

    ????

  2. #2
    Member
    Join Date
    Jul 2009
    Posts
    59

    Default

    After restarting the PC it works again

    weird though

  3. #3
    *** HM3! *** fozzy71's Avatar
    Join Date
    Jun 2005
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    HM Support
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    32,814

    Default

    If this happens again in the future:

    Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu.


    Please reproduce the problem and:
    - Attach a screen shot of the table/desktop
    - Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
    - Save a copy of the original Hand history for the table with the issue
    - Close HM2 and attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing.


    With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.

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