RE: Zoom Hud not working

[skoolbuly]

HM2logs.zip

Hi,

I am using the latest PS.com client and HM2 v8443. There is no active session stats only once I restart the HM2 program, but hands are showing up in the notecaddy and table (see photo attached). I have also attached logfiles.

Please let me know if I need to provide anything else.

Christopher

[udbrky]

Please update to this version
http://www.holdemmanager.com/Downloa...AutoUpdate.exe

The automatic Site Time Adjustment will read from the site's server. If you adjust the lobby clock settings, on some sites, it could cause the Time column for the hands in the Reports to be off.

To verify, please compare the time in the Active Sessions, or Reports' hands section to your computer clock while playing.

See this FAQ for the adjustment steps if there is a difference - Hold'Em Manager 2 FAQs - Poker Software :: Options / Hand Importing / Site Time Adjustment

Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - Hold'Em Manager 2 FAQs - Poker Software :: Feature Logging

Please reproduce the problem and:
- Attach a screen shot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Save a copy of the original Hand history for the table with the issue
- Close HM2 and attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - Hold'Em Manager 2 FAQs - Poker Software :: How Do I Send a Log File to Holdem Manager Support?

With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.

[skoolbuly]

Hopefully I did it correctly and this is sufficient.

Christopher

[fozzy71]

If you use the Reports > More Reports > Sessions report can you see your active hands being imported when playing and does the time for those hands match your windows clock? I don't see an alert for mis-matched times in the logs but I can't be sure since your Active Session screen shot is showing a previous session.

Please export your HUD's in HUD Settings > HUD Designer.


Then delete the prefs.xml file in this folder:


Windows 7/8/10, Vista


C:\Users\[Username]\AppData\Roaming\HoldemManager\Config


XP


C:\Documents And Settings\[Username]\Application Data\HoldemManager\Config


To see these folders you may have to enable hidden files.


Can you reproduce the problem with the default HUDs?


Import your HUD's again. Does the issue persist? If yes, you will need to recreate the HUDs from scratch if you do not have an older backup copy of the exported HUD.

[skoolbuly]

I'm unable to see any active hands being imported in Reports > More Reports > Sessions report. The screenshot I provided didn't have the 'active session' tab because it doesn't exist whilst I'm playing despite running on v8446. Only once I restart the program will it show it as a previous session.

Should I still proceed with deleting those folders?

[udbrky]

Please update to this version
http://www.holdemmanager.com/Downloa...AutoUpdate.exe

Usually this is a to do with the wrong configuration or import folders not setup correctly. Please see the following FAQ on how to setup your configuration for Pokerstars Hold'Em Manager 2 FAQs - Poker Software :: Poker Stars Setup and this FAQ to check and make sure you have your Auto import folders setup correctly Hold'Em Manager 2 FAQs - Poker Software :: Site Setup

Please also note that Play money tables are not supported.

IMPORTANT Zoom Installation Instructions:

Make sure you always start HM2 first before you open the PokerStars Client. If you closed PokerStars for any reason and did not close HM2 please close them both and start HM2 before you start PokerStars again.

On the first run, you must start the Hold'em Manager 2 HUD BEFORE you launch PokerStars. If PokerStars is open, you must close PokerStars, start the HUD and then open PokerStars before Zoom HUD will function properly. If the Zoom HUD is not displaying after doing the above, please uninstall PokerStars, delete the associated C:\Users\UserName\AppData\Local\PokerStars.xx folders. and re-download and install PokerStars as the PokerStars installation is more than likely corrupted and a PokerStars reinstall should resolve the issue.

Please check all of the steps on this FAQ - Hold'Em Manager 2 FAQs - Poker Software :: How to setup Holdem Manager to run with Poker Stars Zoom Tables

If you continue to have problems please tell us which ps.xx skin you play on, what the client/server version numbers are, and send the requested files/screenshots as instructed at the end of the Zoom setup FAQ in the link above.

DO NOT POST YOUR LOGS IN THE FORUM, create a ticket as the FAQ says.