"Sessions By Day" repport is not working anymore

[PLUZZZZ]

Hi,

Since few days, i've got a problem with the "Sessions by Day" repport. Indeed, all content suppose to be in this tab is gone, empty.

Everything worked fine until now.

I have to specify that this is not a Filters situation, i already checked that. All the other repprt categry (By Stakes; Sessions; Sessions by Month; ect...) are working perfectly.

This look like this:

HM2 SBD Bug.JPG

Thanks in advance for your help!

[fozzy71]

Close HM2
Please delete everything in:


Win Vista/7/8: C:\Users\username\AppData\Roaming\HoldemManager\Re ports and \Filters
Windows XP: C:\documents and settings\username\application data\HoldemManager\Reports and \Filters


Showing hidden files: Hold'Em Manager 2 FAQs - Poker Software :: How are Hidden Files Viewed in Windows?
Restart HM2 and the issue should be resolved.

If you continue to have problems:

Please try to vacuum/analyze and reindex your database.


If you continue to have problems, try the following:


Try creating a new DataBase and import a small portion of your \HM2Archive so you can see if the problem exists in the new DB.


If the new database seems to work properly, it sounds like your database might be corrupt. Please continue to use the new database and import the rest of your hands using the steps above. This is why regular backups are a good idea. If your database becomes corrupt you can restore a backup and only have to import the most recent hands (that were played after the backup was created) and edit any tournament results if necessary. I recommend keeping at least the most recent 2 or 3 backups in case the most recent one does not restore properly you can try the previous backup.


Here is a FAQ explaining how to backup your database and all settings in one easy step.



If you continue to have problems please enable the Settings > Feature Logging > [x] 'ReportStats' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps.


You can also enable this before you launch HM2 from the Start Menu - Hold'Em Manager 2 FAQs - Poker Software :: Feature Logging


Please reproduce the problem and attach your \HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - Hold'Em Manager 2 FAQs - Poker Software :: How Do I Send a Log File to Holdem Manager Support?


Also include a sample of the hand histories with a link to this thread and your forum name, to us using the 'Contact Support' link.

All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth e.g C:\HM2Archive\2009\07\31 or if it was auto-imported with v7283+ it would be in C:\HM2Archive\SiteName\YYYY\MM\DD.


When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then 'copy public link' and paste the download link directly into the support ticket email.

[PLUZZZZ]

Everything work fine, problem solved!

Thanks you fozzy71 .

[udbrky]

You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.