License Validation Failed??
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  1. #1
    Member
    Join Date
    Nov 2011
    Posts
    34

    Default License Validation Failed??

    I loaded up HM2 this morning and keep getting this error meaning my HUD cannot be displayed until the license problem is resolved.

    I then get the website login popup and put my correct password in and click ok but it then says unable to connect to remote server.

    Can someone please explain why this is happening.

    Thankyou

  2. #2
    Member
    Join Date
    Nov 2011
    Posts
    34

    Default

    It might be my Anti Virus...

    I just disabled it and restarted HM2 and it is now working.

    Perhaps Norton has updated and now does not like HM2

  3. #3
    Member
    Join Date
    Nov 2011
    Posts
    34

    Question

    Norton Internet Security is definately blocking the connection to the server.

    When I finished my session and exited HM2 it again could not connect to cloud and sync.
    Disabled Norton Smart Firewall and Auto Protect and it connected.

    Does anyone have an idea as to what I should do to stop this happening other than disabling Norton everytime it needs to connect to HM2 servers?

    Thanks for any replies.

  4. #4
    You're out! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    20,898

    Default

    Please see this FAQ to alleviate any security bottlenecks - Hold'Em Manager 2 FAQs - Poker Software :: Set Correct Permissions on files and folders HM2 use

    and

    Hold'Em Manager 2 FAQs - Poker Software :: Windows Firewall / Defender Problems

    But we do not recommend Norton for this reason. We recommend Kaspersky and Microsoft Security Essentials (Defender)
    Regards udbrky (Chris)

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