HM not starting - stuck in Loading Hands
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  1. #1
    Senior Member BubbleBoy's Avatar
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    Default HM not starting - stuck in Loading Hands

    My HM is not starting




    I tried
    - restart HM2
    - restart PC
    - restart postgres service


    What should I do?
    Last edited by BubbleBoy; 06-12-2016 at 08:23 AM.

  2. #2
    *** HM3! *** fozzy71's Avatar
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    Default

    Please see this FAQ to alleviate any security bottlenecks.

    Please give HoldemManager and your site(s) Administrator rights.

    If you continue to have problems, please reproduce the problem and zip/attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing.

  3. #3
    Senior Member BubbleBoy's Avatar
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    Thanks

    HM2logs.rar

  4. #4
    You're out! udbrky's Avatar
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    Make sure Windows Aero and Desktop Composition are enabled - Hold'Em Manager 2 FAQs - Poker Software :: How to Enable Desktop Composition in Windows 7 and Vista

    Avast causes major issues. It blocks the database folder, keeping us from writing to it. In some cases, we have seen Avast corrupt Windows to the point the hard drive needs to be reformatted. We do not recommend using it at any time. We recommend Microsoft Security Essentials or Kaspersky for the lowest chance of HM2 conflicts while staying protected against viruses.

    Many of those free Norton, Mcaffee, Comodo, Zonealarm, Avira, Avast, AVG, Bitdefender, etc, 'internet security' bundles will not work well with Holdem Manager.

    Please do the following steps, so we can get your computer to a state that we know will work with Holdem Manager:

    1) Uninstall any 3rd party security software bundles.
    2) Reboot your computer
    3) Please install the latest version: http://www.holdemmanager.com/downloa...ger_2_Beta.exe
    - After downloading, you should right-click the file, go to properties and click unblock.*
    * If you do not see an 'unblock' option you can ignore this step.
    - Then, right click the file and run as administrator.
    4) Enable Windows Firewall's recommended settings through your Control Panel, turn off Windows Defender (unless you are using Windows 10, in which case it should be enabled), and add firewall exceptions for HM and SQL - Hold'Em Manager 2 FAQs - Poker Software :: Software Security Problems (Firewall)
    5) Install Microsoft Security Essentials (unless you are using Windows 10) for antivirus/malware protection and update it - Microsoft Security Essentials - Microsoft Windows
    Regards udbrky (Chris)

  5. #5
    Senior Member BubbleBoy's Avatar
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    Well there is no more update box now but it still wouldn't start :/

    I always have all db and HM directories set as exceptions.


  6. #6
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    The same problem.

    I followed all these steps, but still does not work for me.

    This is very frustrating.


    1) Export any custom HUD configs.
    2) Open the HM2 > HUD Settings > HUD Designer menu > Click 'Reset' > [x] All Configs > OK

    Step 1 – Restore Default Settings:
    First try restoring your default settings, often some settings files can become corrupt and cause these issues:
    Hold'Em Manager 2 FAQs - Poker Software :: Create a Backup and restore default settings

    Step 2 – Uninstall and reinstall HM2 with Revo uninstaller:
    Other times critical system files may not have been installed on previous updates and it can also cause these types of errors or in some cases antiviruses may have removed files that it mistook for unsafe. Doing a revo uninstall also removes old registry file information which might have become corrupt. You can download the free version here: Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems and there is a useful tutorial how to use it here:
    How To Use Revo Uninstaller To Completely Uninstall Programs

    Uninstall Holdem Manager 2 via Revo unistaller and then reinstall this version:
    http://www.holdemmanager.com/downloa...er_2_Setup.exe

    Please add this file to your firewall and antivirus exceptions and run it as Administrator.

    Step 3 – Follow the steps in this FAQ:
    Hold'Em Manager 2 FAQs - Poker Software :: Set Correct Permissions on files and folders HM2 use

    Step 4: If the default settings work, please use the FAQ in step 1 to restore your settings and test them. If the problems then return you will need to reset your settings to default again and use those going forward.

    If you continue to have problems with the default settings, please reproduce the problem, describe exactly what you were doing, and attach your \HM2Logs folder -
    Hold'Em Manager 2 FAQs - Poker Software :: How Do I Send a Log File to Holdem Manager Support?

    1) Export any custom HUD configs.
    2) Open the HM2 > HUD Settings > HUD Designer menu > Click 'Reset' > [x] All Configs > OK

    Step 1 – Restore Default Settings:
    First try restoring your default settings, often some settings files can become corrupt and cause these issues:
    Hold'Em Manager 2 FAQs - Poker Software :: Create a Backup and restore default settings

    Step 2 – Uninstall and reinstall HM2 with Revo uninstaller:
    Other times critical system files may not have been installed on previous updates and it can also cause these types of errors or in some cases antiviruses may have removed files that it mistook for unsafe. Doing a revo uninstall also removes old registry file information which might have become corrupt. You can download the free version here: Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems and there is a useful tutorial how to use it here:
    How To Use Revo Uninstaller To Completely Uninstall Programs

    Uninstall Holdem Manager 2 via Revo unistaller and then reinstall this version:
    http://www.holdemmanager.com/downloa...er_2_Setup.exe

    Please add this file to your firewall and antivirus exceptions and run it as Administrator.

    Step 3 – Follow the steps in this FAQ:
    Hold'Em Manager 2 FAQs - Poker Software :: Set Correct Permissions on files and folders HM2 use

    Step 4: If the default settings work, please use the FAQ in step 1 to restore your settings and test them. If the problems then return you will need to reset your settings to default again and use those going forward.

    If you continue to have problems with the default settings, please reproduce the problem, describe exactly what you were doing, and attach your \HM2Logs folder -
    Hold'Em Manager 2 FAQs - Poker Software :: How Do I Send a Log File to Holdem Manager Support?

  7. #7
    Senior Member BubbleBoy's Avatar
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    Default

    Do you still do this Teamviewer support?

  8. #8
    Junior Member
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    Default

    Solved.

    Deleting and reinstalling postgres.

    Hold'Em Manager 2 FAQs - Poker Software :: Reinstall PostgreSQL 8.4 while preserving database.

    Anyway I do not know if this will last. Already blocked me once, luckily, I closed from the taskbar and reinitiated well.

  9. #9
    You're out! udbrky's Avatar
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    Did you try this first:

    This could be caused by cultural conflicts in the software. You will just need to reset the culture info.

    1) Please open Windows control panel.
    2) Open Region-Language
    3) Change your region to English (United States)
    4) Change your location to United States

    Afterwards, you can set it back to your standard setting.

    Then follow this FAQ - Hold'Em Manager 2 FAQs - Poker Software :: Vacuum Analyze Database
    Regards udbrky (Chris)

  10. #10
    Senior Member BubbleBoy's Avatar
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    Quote Originally Posted by bubu View Post
    Solved.

    Deleting and reinstalling postgres.

    Hold'Em Manager 2 FAQs - Poker Software :: Reinstall PostgreSQL 8.4 while preserving database.

    Anyway I do not know if this will last. Already blocked me once, luckily, I closed from the taskbar and reinitiated well.
    Do I know you

    My problem isn't solved yet

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