HEM 2 bug bug start.

[sinsensymp]

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Hi ,
This is the message when i start HEM 2. This message start after my update to window 8.1 for windows 10
I installed the software but nothing changed.

Can you help me plz ?

[udbrky]

Please see this FAQ to fix Windows problems - Hold'Em Manager 2 FAQs - Poker Software :: How to repair Windows files

Please try a clean install of HM2. This will preserve your database and backup your HUD and settings.

1) Export any custom HUD configs.
2) Open the HM2 > HUD Settings > HUD Designer menu > Click 'Reset' > [x] All Configs > OK

Step 1 – Restore Default Settings:
First try restoring your default settings, often some settings files can become corrupt and cause these issues:
Hold'Em Manager 2 FAQs - Poker Software :: Create a Backup and restore default settings

Step 2 – Uninstall and reinstall HM2 with Revo uninstaller:
Other times critical system files may not have been installed on previous updates and it can also cause these types of errors or in some cases antiviruses may have removed files that it mistook for unsafe. Doing a revo uninstall also removes old registry file information which might have become corrupt. You can download the free version here: Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems and there is a useful tutorial how to use it here:
How To Use Revo Uninstaller To Completely Uninstall Programs

Uninstall Holdem Manager 2 via Revo unistaller and then reinstall this version:
http://www.holdemmanager.com/downloa...er_2_Setup.exe

Please add this file to your firewall and antivirus exceptions and run it as Administrator.

Step 3 – Follow the steps in this FAQ:
Hold'Em Manager 2 FAQs - Poker Software :: Set Correct Permissions on files and folders HM2 use

Step 4: If the default settings work, please use the FAQ in step 1 to restore your settings and test them. If the problems then return you will need to reset your settings to default again and use those going forward.

If you continue to have problems with the default settings, please reproduce the problem, describe exactly what you were doing, and attach your \HM2Logs folder -
Hold'Em Manager 2 FAQs - Poker Software :: How Do I Send a Log File to Holdem Manager Support?

[sinsensymp]

hi,
i have Uninstall and reinstall HM2 and restart my computer.
Now i can start HEM 2.

thank you

[udbrky]

You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.