HUD blinking all the time (zoom)

[Gawuss]

Hi. It's really really annoying that my HUD is blinking all the freaking time and it's sometimes really hard to actually be able to hover and see the popup because HUD gets very laggy...I have huge trouble trying to move different HUD panels on the table (I've just added 2 new ones and I've been trying to change their position on the table for the last hour with pretty much no success. I'm about to lose my patience - how come such an easy task takes so F****** long) and weird thing happens when I click on one of the main panels - often the panel of the neighbouring player goes red, not the one I clicked. The problems haven't disappeared even though I had recently created a new DB just to speed it up. What should I do? (And please don't tell me the only solution is resetting all the player notes)

Cheers

Mike

[fozzy71]

If you're seeing this issue in most cases its a graphics card issue

1 - Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts and multiple 'check for updates'), including Internet Explorer (even if you use a different web browser).
2 - Update your graphics drivers.
3 - Enable desktop composition.

The following solutions have also proved to be helpful in resolving this although these are usually isolated issues
1 - Set desktop to an aero theme:
- W7 - How To Enable Window Transparency (Aero) On Windows 7 - Windows - Windows 7
- W8 - How To Enable Aero Glass-Style Transparency in Windows 8
2 - Update Logitech Setpoint.

If you continue to have problems:

Please export your HUD's in HUD Settings > HUD Designer.

Then delete the prefs.xml file in this folder:

Windows 7/8/10, Vista

C:\Users\[Username]\AppData\Roaming\HoldemManager\Config

XP

C:\Documents And Settings\[Username]\Application Data\HoldemManager\Config

To see these folders you may have to enable hidden files - FAQ - Hold'em Manager (HM1) Poker Tracking Software :: How to See Hidden Files in Windows

Can you reproduce the problem with the default HUDs?

Import your HUD's again. Does the issue persist? If yes, you will need to recreate the HUDs from scratch if you do not have an older backup copy of the exported HUD.

If none of that helps:

Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu.

Please reproduce the problem and:
- Attach a screen shot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Save a copy of the original Hand history for the table with the issue
- Close HM2 and attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing and a link to this thread.

With all the above information we should be able to narrow down what is causing the issue, if all the information is not included we will need to email you again to request it.

[Gawuss]

So I've tried everything and the problems still exists. I'd like to send you the log files but log.txt is suspiciously big at 190MB. I followed the instructions so I'm not sure how it could have got so big. What should I do now?

[udbrky]

Upload it to dropbox and send the link in the ticket.

Please create a support ticket via the 'Contact Support' link here - https://support.holdemmanager.com/ - and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.

[fozzy71]

Sending the txt file to a compressed zip file/archive will also compress it down to ~20 MB so it will upload faster.

When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then 'copy public link' and paste the download link directly into the support ticket email.