Pokerstars crashes on launch when HM2 is installed.

[Ramadistra]

So I just got a new pc and installed HM2 and stars. Stars client crashes on launch all the time. I tried reinstalling both programs a few times but it didn't help. When I deleted HM2 stars worked as usual, but once I install HM2 it crashes on launch. What can I do to fix this? I'm running a registered trial and I REALLY want to buy HM2 but obviously I need to fix this first. I tried some basic stuff like running everything with admin rights, reinstalling etc.

[fozzy71]

Please make sure you have the latest update installed for your PokerStars client.

- Close HM2 and PS client
- Download this ZIP - http://www.holdemmanager.com/Downloads/zoomfix.zip
- Unzip it (right-click > Extract All...) anywhere on your PC - it contains the only one BAT file.
- Right click on the 'zoomfix.bat' file* > Run as administrator
* Note: Windows hides 'known file extensions' by default. Tech :: Scott Granneman
- After .bat file finalizes it's job you will see a message in Notepad then you should be able to launch PokerStars and HM2.

Please let us know if this does/doesn't work for you either way.

*If you continue to have problems:

Which ps.xx skin do you play and what are the Poker Stars client/server version numbers?

Please duplicate the issue and send us log files with a detailed description of what you were doing and what problems you were experiencing:
- Open Windows Event Viewer's (Control Panel > System & Security > Administrative Tools or Start > Search > 'Event Viewer') > Windows Logs > Applications.
- Check for any errors and send the information (Save All Events As...).
- Please send a log file as well - Hold'Em Manager 2 FAQs - Poker Software :: How Do I Send a Log File to Holdem Manager Support?

When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then 'copy public link' and paste the download link directly into the support ticket and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.

[K30r4.47]

Well the patch works in the beginning. When I start HM it tells me I have to restart PS client for Zoom. If I try I got the same problem again.

[udbrky]

If you continue to have problems, please reproduce the problem and zip/attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - Hold'Em Manager 2 FAQs - Poker Software :: How Do I Send a Log File to Holdem Manager Support?