New ipoker software (bet365) HUD doesnt load automatically
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  1. #1
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    Default New ipoker software (bet365) HUD doesnt load automatically

    Hi,
    Bet365 introduced new ipoker software. By the end of February old software will stop working. I launched new software and HUD doesnt load automatically. I have to use "Table Finder" on each table to HUD start working.

    Why it doesn't work, does it require new update in HEM2?

    Regards,
    Nydicil

  2. #2
    *** HM3! *** fozzy71's Avatar
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    Is this only happening on tournaments? If yes, it is a known limitation in the new ipoker client that we are waiting for the ipoker team to fix in their new beta client.

    Many Ipoker 'beta' clients have made changes to the hand histories that are not in line with rest of the Ipoker Network. We are waiting on Ipoker to release final changes to their hand history format before we can properly support it. If you can still download their 'classic' client from their site, instead of their new 'beta' client, it should work as it used to.

    Uninstall Ipoker, deleting the settings.

    Then re-install it, right-clicking the setup file and running as administrator. This will keep it from creating a hand history folder that it cannot write hands to.

    Add the folder in Site setup. Hold'Em Manager 2 FAQs - Poker Software :: iPoker Setup

  3. #3
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    this is happening on cash tables. I know that old software works, the thing is only with new software

  4. #4
    *** HM3! *** fozzy71's Avatar
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    Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu.

    Please reproduce the problem and:
    - Attach a screen shot of the table/desktop
    - Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
    - Save a copy of the original Hand history for the table with the issue
    - Close HM2 and attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing.

    With all the above information we should be able to narrow down what is causing the issue, if all the information is not included we will need to email you again to request it.

    Please zip and email the requested files via the 'Contact Support' link and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.

    When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then 'copy public link' and paste the download link directly into the support ticket and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.

  5. #5
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    fozzy71. bet365 soft is new and HUD doesn't work. everbody got this problem.

  6. #6
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    Yeah, this is a general error. Please fix it asap.

  7. #7
    You're out! udbrky's Avatar
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    Is it on premium tables?

    Did you try the steps suggested above and install Ipoker as admin?

    Please follow steps 2 and then 4.
    Regards udbrky (Chris)

  8. #8
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    Unfortunately, it will require an update, they confirmed to me at customer support that new software is a must starting today. It's awful, maybe I'm old school and don't like those new touch screen friendly interfaces.
    Really nice one from bet365...

  9. #9
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    yes, it is on premium tables.
    Still you want us to send you log file?

  10. #10
    Junior Member
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    Same here at bet365.

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