Opponents / Player Analysis > can't get hands for opponents

[NiGhMa]

Hi guys,

I try to use the Player Analysis feature but I can't get anything about my opponents.
May be I do something wrong...

Help me please



Thanks

[fozzy71]

Do you get results for that player using the same filter combination in the Reports? Do hands show for this player in line analysis with all/default filters set?

[NiGhMa]

The problem seems to be only in the player analysis part of the application.
I can get my hand but none of other players whatever the filter I use.

[fozzy71]

It doesn't work for them even with the default/any filters applied? I can not reproduce this problem. I just tested against a villain in my database with the most hand and it works fine and filters accordingly for me.

Please try to vacuum/analyze and reindex your database - Hold'Em Manager 2 FAQs - Poker Software :: Database Manager (Ribbon)

If you continue to have problems, try the following:

Try creating a new DataBase and import a small portion of your \HM2Archive so you can see if the problem exists in the new DB - Hold'Em Manager 2 FAQs - Poker Software :: How to create a new database and import previously played hands

If the new database seems to work properly, it sounds like your database might be corrupt. Please continue to use the new database and import the rest of your hands using the steps above. This is why regular backups are a good idea. If your database becomes corrupt you can restore a backup and only have to import the most recent hands (that were played after the backup was created) and edit any tournament results if necessary. I recommend keeping at least the most recent 2 or 3 backups in case the most recent one does not restore properly you can try the previous backup.

Here is a FAQ explaining how to backup your database and all settings in one easy step - Hold'Em Manager 2 FAQs - Poker Software :: How does Backup and Restore Database, Settings and HUD configs work?

If you continue to have problems please zip and email the problem hand histories to us using the 'Contact Support' link here - https://support.holdemmanager.com/support/product/1

All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth e.g C:\HM2Archive\2009\07\31 or if it was auto-imported with v7283+ it would be in C:\HM2Archive\SiteName\YYYY\MM\DD.

When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then 'copy public link' and paste the download link directly into the support ticket via the 'Contact Support' link here - https://support.holdemmanager.com/ - and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.

Also include a set of logs:

Which site/games are you playing? Are you using an alias to join multiple screen names together in the reports? If you choose your screen name instead of the alias name does it work properly? Does it help if you disable the Options > Settings > General Settings > Miscellaneous > [ ] 'Automatically Refresh' option and restart HM2?

Please enable the Settings > Feature Logging > [x] 'Analysis' and [x] 'Opponents' options and increase the Max number of log files option to 10 so old logs are saved with date/time stamps.

You can also enable this before you launch HM2 from the Start Menu - Hold'Em Manager 2 FAQs - Poker Software :: Feature Logging

Please reproduce the problem and attach your \HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - Hold'Em Manager 2 FAQs - Poker Software :: How Do I Send a Log File to Holdem Manager Support?

Please zip and email the requested file via the 'Contact Support' link here - https://support.holdemmanager.com/ - with a link to this thread and your forum name.

[NiGhMa]

Thanks
I created a ticket : Ticket #192640
I use the version 2.0.0.8415
I tried with a new database without success. The second time I tried I can't get even my own hands ...

[fozzy71]

Someone will reply to your ticket shortly.