Lottomatica, .it room on bossmedia, changed software and the importer goes mad (it import only few hands missing the most)
could you fix it?
thanks
eric holzer
Lottomatica, .it room on bossmedia, changed software and the importer goes mad (it import only few hands missing the most)
could you fix it?
thanks
eric holzer
Please zip and email the problem hand histories, with a link to this thread and your forum name, to us using the 'Contact Support' link.
All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth e.g C:\HM2Archive\2009\07\31 or if it was auto-imported with v7283+ it would be in C:\HM2Archive\SiteName\YYYY\MM\DD.
When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then 'copy public link' and paste the download link directly into the support ticket via the 'Contact Support' and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.