Error trying to start HEM2 ... please help
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  1. #1
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    Question Error trying to start HEM2 ... please help

    When I run HEM2 (as administrator off course), I suddenly get this error.

    error.png

    I tried:
    -Removing all second party security software and reboot after that.
    -Added the needed .exe files to the exceptions in Windows Defender (running Win10)
    -Updated HEM2, but failed to start it again

    So I guess I have to uninstall everything and then reinstall again (??)

    What do I need to do if I want it re-installed, WITHOUT losing my HUD's, my database, my notecaddy notes and my own notes??

    It would be very nice if someone could help me with this. I don't know anything about anything.

  2. #2
    You're out! udbrky's Avatar
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    Please see this section of the Windows FAQ and reset your Winsock Adapter - Hold'Em Manager 2 FAQs - Poker Software :: How to repair Windows files

    If you continue to have problems, please reproduce the problem and zip/attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - Hold'Em Manager 2 FAQs - Poker Software :: How Do I Send a Log File to Holdem Manager Support?
    Regards udbrky (Chris)

  3. #3
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    It worked!! Thanks. Found the troubleshoot earlier today. Ran CMD as admin and entered 'netsh winsock reset' ... That did the job.

  4. #4
    You're out! udbrky's Avatar
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    You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

    Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.
    Regards udbrky (Chris)

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