HEM 2 Issue with the license after update: I can't access my HUD!
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  1. #1
    Member
    Join Date
    Apr 2011
    Posts
    36

    Default HEM 2 Issue with the license after update: I can't access my HUD!

    Hello there,

    I have been using HEM 2 for a few years now (and HEM 1 before that). I also did the most recent update yesterday.

    Today I tried to access my HUD but to my surprise I got the following message:
    "A valid license for Holdem Manager 2 was not found. Do you have a licence code?"

    I clicked "yes" and then "ok" but I got the error "No activations left for this license code"! (I also checked and the license code is indeed the correct one that I have on file)

    What is happening and how can I fix this?

    Thanks,
    palaskostas

  2. #2
    You're out! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    20,898

    Default

    Your HM2 license is valid on two computers that you own. If you receive the message "there are no more activations available", you can reset your code.
    For the steps to reset your Holdem Manager code please see this FAQ: Hold'Em Manager 2 FAQs - Poker Software :: I Can Not Activate or Register Holdem Manager

    If you continue to have problems we need you to send us the \HM2Logs folder as explained in the last steps under 'Contact Support'.
    Regards udbrky (Chris)

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