HUD doesn´t work on new Merge tables
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  1. #1
    Member
    Join Date
    Jul 2012
    Posts
    40

    Default HUD doesn´t work on new Merge tables

    Hi...there are new tables on Merge (Carbon) calls "Dealer it Twice" and the HUD doesn´t work on this tables (it works propperly on normal tables).

    I hope you can fix it , thanks!

  2. #2
    You're out! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    20,898

    Default

    I only saw one table in the lobby and it's empty.

    Please enable the Settings > Feature Logging > [x] 'HUDStats' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - Hold'Em Manager 2 FAQs - Poker Software :: Feature Logging

    Please reproduce the problem and:
    - Use the tool in the following link to send a HUD Report - Hold'Em Manager 2 FAQs - Poker Software :: HUD Reporting Tool
    - Attach a screen shot of the table/desktop
    - Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
    - Save a copy of the original Hand history for the table with the issue
    - Close HM2 and zip/attach your \HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - Hold'Em Manager 2 FAQs - Poker Software :: How Do I Send a Log File to Holdem Manager Support?

    With all the above information we should be able to narrow down what is causing the issue, if all the information is not included we will need to email you again to request it.

    Please zip and email the requested files to hm2support@holdemmanager.com and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.
    Regards udbrky (Chris)

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