Potscrape not working after pokerstars uodate today. - Page 4
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  1. #31
    Administrator Ninja Support's Avatar
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    Hi,

    Guys PS are changing the pot location on Classic theme and it is tricky for the developers to resolve, while we have released a fix in 2.6.27 there is still times where it is incorrect, the developers are working on it.

  2. #32
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    Any update on this ? Still not working. Not cool at the end of SNE grind

  3. #33
    Administrator Ninja Support's Avatar
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    Hi,

    Not right now, we suggest you use another theme until we release a fix for this.

  4. #34
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    edit - whoa. That was dramatic.

    Cancelling the account. Can't continue to pay for a product that has refused to deliver on a 'simple' fix that was repeatedly reassured by an admin almost two months ago.

    The brutal thing is, there's no competition. I'll probably have to come back to this and pay more outrageous monthly fee's for a product that isn't properly supported just because there's no others that offer simple support.

    Anyways. Pretty product. Cheers
    Last edited by devon06atX; 12-31-2015 at 01:05 AM.

  5. #35
    Administrator Ninja Support's Avatar
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    Hi,

    This issue has being fixed already in 2.6.35

  6. #36
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    Quote Originally Posted by Ninja Support View Post
    Hi,

    This issue has being fixed already in 2.6.35
    Hello,

    I just came back from a long hiatus from poker, and unfortunately I see that this problem is still a major problem (happens literally all the time).

    It's now been almost a year since this fix was promised.

    Is it safe to say that there's no fix planned for the classic theme on pokerstars?

    Thanks for your time.

  7. #37
    You're out! udbrky's Avatar
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    Please update to this version:

    http://www.holdemmanager.com/Downloa...date2.4.29.msi

    Please reproduce issue, then go to TableNinja 2 > Help > Contact Support and click the "Send logs to TableNinja" button.*
    Then send a copy of that ZIP file.

    Also please send a screenshot of your desktop with a table and your HUD displayed.*
    See instructions http://www.iopus.com/guides/screenshot.htm*
    Please send the screenshot even if you don't have a HUD or custom table theme.

    Please also briefly describe what is happening in the ticket.

    Please create a support ticket via the 'Contact Support' link here - https://support.holdemmanager.com/ - and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.
    Regards udbrky (Chris)

  8. #38
    Administrator Ninja Support's Avatar
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    Quote Originally Posted by devon06atX View Post
    Hello,

    I just came back from a long hiatus from poker, and unfortunately I see that this problem is still a major problem (happens literally all the time).

    It's now been almost a year since this fix was promised.

    Is it safe to say that there's no fix planned for the classic theme on pokerstars?

    Thanks for your time.
    Hi,

    Pokerstars are constantly changing the pot location on the classic theme and it always breaks preset bets on TN2, in this case a fix is not possible at this time.

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