zoom hud issues

[skoolbuly]

Hi,

My PS client strangely froze and went to all its default settings. Now my zoom hud changes and shows villains stats but doesn't update hhs. Hud also shows on tournies but doesn't update hhs. Was hoping someone could help me with this.

Thanks.

Chris

[fozzy71]

Make sure your site is configured to save hands and that HM2 is setup to auto import those hands - Hold'Em Manager 2 FAQs - Poker Software :: Supported Sites - Minimum PC Specs

*Note that we do not support play money hands so you must test/play real money hands when using HM2 - Hold'Em Manager 2 FAQs - Poker Software :: Play Money Hands

Make sure the poker client and hand histories are both in English. If it is not, you need to change it in the Lobby Options or reinstall the software and choose English.

Make sure that the Site Time Adjustment is properly configured such that the Time Stamp in the Reports for the hand matches your local windows clock time - Hold'Em Manager 2 FAQs - Poker Software :: Options / Hand Importing / Site Time Adjustment

Which ps.xx skin do you play on and what are the client/server version numbers?

Make sure you always start HM2 first before you open the PokerStars Client. If you closed PokerStars for any reason and did not close HM2 please close them both and start HM2 before you start PokerStars again.

IMPORTANT Zoom Installation Instructions:
On the first run, you must start the Hold'em Manager 2 HUD BEFORE you launch PokerStars. If PokerStars is open, you must close PokerStars, start the HUD and then open PokerStars before Zoom HUD will function properly. If the Zoom HUD is not displaying after doing the above, please uninstall PokerStars, delete the associated C:\Users\UserName\AppData\Local\PokerStars.xx folders. and re-download and install PokerStars as the PokerStars installation is more than likely corrupted and a PokerStars reinstall should resolve the issue.

Please check all of the steps on this FAQ - Hold'Em Manager 2 FAQs - Poker Software :: How to setup Holdem Manager to run with Poker Stars Zoom Tables

If you continue to have problems please send the requested files/screenshots as instructed at the end of the FAQ in the link above.