Error starting hm2
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  1. #1
    Senior Member
    Join Date
    Jun 2009
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    146

    Default Error starting hm2

    hi! i receive this msg starting hm2 "Assembly validation failed. Please contact Holdem Manager support"
    how can i solve it?
    tks
    regards

  2. #2
    You're out! udbrky's Avatar
    Join Date
    Jul 2008
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    20,821

    Default

    Please try to rollback to 8197 - http://www.holdemmanager.com/Downloa...AutoUpdate.exe

    After downloading, right-click the file, go to properties and click unblock. Then, right click the file and run as administrator to complete the reinstall.

    Try to start HM2 and if you have the same error please email us the log file - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

    If 8197 started without the same problem please update to the latest beta build - http://www.holdemmanager.com/downloa...ger_2_Beta.exe

    If you continue to have problems, and you are planning to send us the log file from 8197 via email, please try the next steps first and let us know if it helps/helped when sending the 8197 log file:

    Create a backup of your settings by following this FAQ - http://hm2faq.holdemmanager.com/ques...fault+settings

    Uninstall HM2 and then Reinstall HM2 from this file - http://www.holdemmanager.com/downloa...er_2_Setup.exe

    After downloading, right-click the file, go to properties and click unblock. Then, right click the file and run as administrator to complete the reinstall.

    If none of that helps please close HM2 and try to copy all files/folders EXCEPT FOR \Database and NoteCaddyDefinitions from C:\Users\UserName\AppData\Roaming\HoldemManager to a new \Desktop folder. This will cause you to lose all of your settings but it will hopefully solve the problem.

    If that solves your problem please zip the settings from the TEMP directory you backed up earlier and upload it to a file hosting site like googledrive, dropbox, or filedropper and email us a download link for testing. This will help us in preventing the issue coming back in future.

    If you continue to have problems, please reproduce the problem and attach your log.txt file with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F
    Regards udbrky (Chris)

  3. #3
    Senior Member
    Join Date
    Jun 2009
    Posts
    146

    Default

    working now! many tks!

  4. #4
    You're out! udbrky's Avatar
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    Jul 2008
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    Default

    You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

    Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.
    Regards udbrky (Chris)

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