HUD not working on Zoom

[_Loki_]

I don't know if this is useful info or not - but I'm getting the HUDs while the reports above say no HUD...

Not my usual stakes, but I have tried playing 1c/2c, 6 Max Zoom on the "Halley" tables
PokerStars UK client
Windows Build 10721
Mercury theme

I do get the HUDs immediately [due to prefetch I suppose]
Villain HUDs are there, but not updating & are not displaying correct names
Hero HUD is correct for the eight hands I played

The only difference I notice in the tables is the tablet/mobile symbols for some players are no longer displayed
I don't recall there being a PS s/ware update

[fozzy71]

the lack of information makes it look as if your internal testers have no idea what's going on atm.. I think it's obvious alot of people are waiting for this and curious how long they will have to do without their HUD.

We know what they changed, they told us what they changed and why. We just can't share that with the general public.

[akroma]

HM2 HUD is currently not working on PokerStars Zoom $0.01/$0.02 and $0.02/$0.05 tables. PokerStars has implemented changes that we are working to support and hope to have a fix available soon.

What I am wondering is: Why is it that only those 2 limits are affected?

[kdgkajhk]

Thanks for answering my question Fozzy. I don't get how you make a product that works on pokerstars and then not communicate with eachother. It would be in both your best interest if they simply informed you what they we're gonna change a week in advance. Anyway i hope this doesn't last much longer.

[kdgkajhk]

Unbelievable that there's no communication about the change between pokerstars and holdem manager..

[fozzy71]

What I am wondering is: Why is it that only those 2 limits are affected?

Thanks for answering my question Fozzy. I don't get how you make a product that works on pokerstars and then not communicate with eachother. It would be in both your best interest if they simply informed you what they we're gonna change a week in advance. Anyway i hope this doesn't last much longer.

Unbelievable that there's no communication about the change between pokerstars and holdem manager..

.....

We know what they changed, they told us what they changed and why. We just can't share that with the general public.

[kdgkajhk]

Obviously i meant before the update.... sorry for the double post, thought the first one wasn't permitted.

[fozzy71]

It was 'moderated' and had to be manually approved, didn't noticed they were both from you as there were a lot of moderated posts to approve this morning and the caffeine hasn't kicked in.

[Muldoon]

Still waiting for good news. I believe in you guys !!!!!

[zettikonfetti]

is there a light at the end of the tunnel to fix that problem?