2.0.0.8379 Beta Release Thread - PokerStars Zoom - Updated Sep 12th

[udbrky]

Please enable the Settings > Feature Logging > [x] 'HUDStats' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - http://hm2faq.holdemmanager.com/ques...ging#startmenu

Please reproduce the problem and:
- Use the tool in the following link to send a HUD Report - http://hm2faq.holdemmanager.com/ques...Reporting+Tool
- Attach a screen shot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Save a copy of the original Hand history for the table with the issue
- Close HM2 and zip/attach your \HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

With all the above information we should be able to narrow down what is causing the issue, if all the information is not included we will need to email you again to request it.

Please zip and email the requested files to hm2support@holdemmanager.com and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.

We will need to see if it's an issue isolated to .it and .fr

[Phew]

I'm using Pokerstars.eu and after yesterday's update of HM I'm not able to launch PS anymore. The lobby is like flickering for 1 second and then shuts down.

I tried to update PS client, re-install HM and also install the older release but nothing helped. Now I'm unable to play at all, with or without the HM

[princeyendor]

[I]'m having the same issue. I have closed both and re opened with H2 first then Pokerstars. As well I even tried the Find table method and stil not showing HUD on tables

[fozzy71]

I'm using Pokerstars.eu and after yesterday's update of HM I'm not able to launch PS anymore. The lobby is like flickering for 1 second and then shuts down.

I tried to update PS client, re-install HM and also install the older release but nothing helped. Now I'm unable to play at all, with or without the HM

[I]'m having the same issue. I have closed both and re opened with H2 first then Pokerstars. As well I even tried the Find table method and stil not showing HUD on tables

Without the logs we can't say what is causing your problems.

*Make sure you closed Stars before updating. If you did not close stars when updating please close it and update again.

Please update to the latest beta version - http://www.holdemmanager.com/downloa...ger_2_Beta.exe

IMPORTANT Zoom Installation Instructions:
On the first run, you must start the Hold'em Manager 2 HUD BEFORE you launch PokerStars. If PokerStars is open, you must close PokerStars, start the HUD and then open PokerStars before Zoom HUD will function properly. If the Zoom HUD is not displaying after doing the above, please uninstall PokerStars and re-download and install PokerStars as the PokerStars installation is more than likely corrupted and a PokerStars reinstall should resolve the issue.

If you continue to have problems:

Make sure you always start HM2 first before you open the PokerStars Client. If you closed PokerStars for any reason and did not close HM2 please close them both and start HM2 before you stars PokerStars again.

Please check all of the steps on this FAQ - http://hm2faq.holdemmanager.com/ques...rs+Zoom+Tables

If you continue to have problems please send the requested files/screenshots as instructed at the end of the FAQ in the link above.

Also include the Stars country version (.com/.eu/.it etc) and Stars Build # from their Help > About

[BillDonato]

Hello people

Excuse my english.

I uninstalled and reinstalled PokerStars, and it worked fine.

PS: sometimes, PokerStars makes an update, but it is distributed gradually. So you need to uninstall and reinstall the PokerStars client.

[pimp]

I've tried most of trick but reinstalling client and it still doesn't work fine. After recent update HUD worked about a minute and then some error occurred causing HUD to freeze. I hope it's not a problem if I ask about this small thing here. Should I be worried about my notes on PokerStars while re-installing or does the client excludes those files when unistalling?

[princeyendor]

re install of PS worked for me as well

[FiRe]

re install of PS worked for me as well

It didnt work for me? Come hai fatto? How did u do that?

[princeyendor]

all I did was uninstall PS and did a new install and everything was fine

[FiRe]

all I did was uninstall PS and did a new install and everything was fine

Did u update HM with the beta version? I did it several times (what u did) i doesnt work...