HEM2 and PT4 not working on BCP

[boang12]

Hud will not work at all on either. It is not just me either, asked two of my friends and they have the same issue

[udbrky]

Is this for tournaments? Did you update both?

Please update to this version
http://www.holdemmanager.com/Downloa...AutoUpdate.exe

We will need a HUD report if it continues and more information. Please always specify the game type and send HUD reports.

Please enable the Settings > Feature Logging > [x] 'HUDStats' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - http://hm2faq.holdemmanager.com/ques...ging#startmenu

Please reproduce the problem and:
- Use the tool in the following link to send a HUD Report - http://hm2faq.holdemmanager.com/ques...Reporting+Tool
- Attach a screen shot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Save a copy of the original Hand history for the table with the issue
- Close HM2 and zip/attach your \HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

With all the above information we should be able to narrow down what is causing the issue, if all the information is not included we will need to email you again to request it.

Please zip and email the requested files to hm2support@holdemmanager.com and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.

https://www.pokertracker.com/products/PT4/download.php

Please open a support ticket for PT4 as they handle their own support.