when i open zoom table, the hud is displaying within 1mintue,but when i open normal table,the hud will display at least after 5minutes.
i use a SSD,and my database is 85gb large
when i open zoom table, the hud is displaying within 1mintue,but when i open normal table,the hud will display at least after 5minutes.
i use a SSD,and my database is 85gb large
On normal tables the HUD can not generally not display until after at least one hand has been played/imported. At stars we are allowed to pre-fetch 1 observed hand to aid in table selection so you should see it after one observed hand is completed from start to finish but this can cause the HUD to be out of alignment once you do sit until you have played a full hand so the HUD can align with the hero.
If the HUD is not showing correctly after your first played hand:
Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - http://hm2faq.holdemmanager.com/ques...ging#startmenu
Please reproduce the problem and:
- Use the tool in the following link to send a HUD Report - http://hm2faq.holdemmanager.com/ques...Reporting+Tool
- Attach a screen shot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Save a copy of the original Hand history for the table with the issue
- Close HM2 and attach your log.txt file with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F
With all the above information we should be able to narrow down what is causing the issue, if all the information is not included we will need to email you again to request it.
Please zip and email the requested files to hm2support@holdemmanager.com and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.