can't connect to licence server
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  1. #1
    Junior Member
    Join Date
    Apr 2014
    Posts
    23

    Default can't connect to licence server

    during last two week,it happens frequently.
    p.s. when i open the application of hm2, the small window of "HM2,art and science of winning poker" sometimes stays for five minutes of longer

  2. #2
    *** HM3! *** fozzy71's Avatar
    Join Date
    Jun 2005
    Location
    HM Support
    Posts
    32,803

    Default

    We have begun periodically shutting down our former registration server in preparation for eventually taking it completely offline - http://forums.holdemmanager.com/gene...uncements.html

    So long as you have the newest version you will automatically switch to our new licensing system. If you experience license issues, the first thing you need to do is to update to the latest version.

    Reinstall HM2 from this file - http://www.holdemmanager.com/Downloa...ager2Setup.exe

    After downloading, right-click the file, go to properties and click unblock. Then, right click the file and run as administrator to complete the reinstall.

    If you were on the old licensing server, just updating should automatically fix it. If you still experience issues after updating, then you have a separate unrelated licensing issue. You should see this FAQ http://hm2faq.holdemmanager.com/ques...Holdem+Manager for a resolution.

    If you continue to have problems we need you to send us the \HM2Logs folder as explained in the last steps under 'Contact Support'.

    We have waited almost 2 years to give everyone a chance to update without causing any interruption. But, if you are affected, I do apologize for the inconvenience.

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