TableNinja unable to connect to server
Results 1 to 5 of 5
  1. #1
    Junior Member
    Join Date
    Nov 2009
    Posts
    24

    Default TableNinja unable to connect to server

    Suddenly i'm getting this message when i try to start up tableninja. Whats going on?


  2. #2
    You're out! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    20,898

    Default

    This indicates that something is blocking the connection to our server.

    This is most likely either an antivirus or firewall, or a proxy setting. Please see this FAQ to fix AV issues - http://hm2faq.holdemmanager.com/ques...+Problems#7881

    Please see this FAQ to alleviate any security bottlenecks - http://hm2faq.holdemmanager.com/ques...olders+HM2+use

    Even if you have not changed the Proxy settings, another program may have. Please see this FAQ for more information:
    http://hm2faq.holdemmanager.com/ques...+Manager#proxy

    If you continue to have trouble, please follow the steps at the end this post to send a log file.

    We will need to know your IP address and time zone. You can use www.whatismyip.com to find the IP.

    Please send a copy of the following files to support@alxsoftware.com to check them over for errors:

    1) Your TNLog and TNConfigAutoLoad files. You will find them in C:\Program Files\TableNinja

    2) A screen shot of your desktop with a table and your HUD displayed.
    See instructions Browser Automation, Data Extraction and Web Testing | iMacros Software
    Please send the screen shot even if you don't have a HUD or custom table theme.
    Regards udbrky (Chris)

  3. #3
    Junior Member
    Join Date
    Nov 2009
    Posts
    24

    Default

    Quote Originally Posted by udbrky View Post
    This indicates that something is blocking the connection to our server.

    This is most likely either an antivirus or firewall, or a proxy setting. Please see this FAQ to fix AV issues - http://hm2faq.holdemmanager.com/ques...+Problems#7881

    Please see this FAQ to alleviate any security bottlenecks - http://hm2faq.holdemmanager.com/ques...olders+HM2+use

    Even if you have not changed the Proxy settings, another program may have. Please see this FAQ for more information:
    http://hm2faq.holdemmanager.com/ques...+Manager#proxy

    If you continue to have trouble, please follow the steps at the end this post to send a log file.

    We will need to know your IP address and time zone. You can use www.whatismyip.com to find the IP.

    Please send a copy of the following files to support@alxsoftware.com to check them over for errors:

    1) Your TNLog and TNConfigAutoLoad files. You will find them in C:\Program Files\TableNinja

    2) A screen shot of your desktop with a table and your HUD displayed.
    See instructions Browser Automation, Data Extraction and Web Testing | iMacros Software
    Please send the screen shot even if you don't have a HUD or custom table theme.

    Just sent over the logs, screenshot, ip adress and timezone in a mail.
    I think the problem started after a spyware search with malwarebytes and spybot.

    I have uninstalled the spyware programs, and i do not have antivirus or firewall enabled on this computer.

  4. #4
    Junior Member
    Join Date
    Nov 2009
    Posts
    24

    Default

    Quote Originally Posted by boz View Post
    Just sent over the logs, screenshot, ip adress and timezone in a mail.
    I think the problem started after a spyware search with malwarebytes and spybot.

    I have uninstalled the spyware programs, and i do not have antivirus or firewall enabled on this computer.
    Solved! It was a problem with my windows update. Once that was fixed, tableninja resumed working.
    Thanks for the help

  5. #5
    You're out! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    20,898

    Default

    You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

    Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.
    Regards udbrky (Chris)

Similar Threads

  1. Unable to connect to remote server
    By fsnzr in forum Manager General
    Replies: 5
    Last Post: 08-13-2012, 04:35 PM
  2. Unable to connect to the server
    By fasjical in forum Manager General
    Replies: 1
    Last Post: 10-15-2011, 02:55 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •