[betfair] hud ok, HH ko

[Lyoba]

Hi,

I'm on betfair and using HM2. My problem is that while the hud is correctly displayed, i cannot find any hand in my hh of hm2. Same for active session which does not display any hand.

What's wrong ?

Thanx.

[udbrky]

Please make sure that it is set up correctly. They may be saving them in c:\poker, c:\programfiles\betfair or in the appdata\local folder.

You will need to show system and hidden files. See this tutorial for showing system and hidden files:
http://hm2faq.holdemmanager.com/ques...in+Windows%3F+

http://hm2faq.holdemmanager.com/ques...2/iPoker+Setup

Please follow the instructions in the following FAQ and reply back with the answers to the 12 questions in that FAQ. Those answers should help us quickly identify your issue, skipping questions will just mean we have to ask again in the next email and will delay the resolution of the issue - http://hm2faq.holdemmanager.com/ques...es+not+work%3F

Alternatively you can use our Priority Support Tool which often resolves the issue and it will ask you relevant questions and at the end it will forward us the answers if you couldn't resolve it - Login to Holdem Manager - look for the 'HUD is not working' topic. Requests via the priority support tool receive higher priority than normal emails.

Please send them to support@holdemmanager.com with a link to this thread.

[Lyoba]

Well it seems i did everything correctly.
But...

There is nothing like:
C:\Users\%USERPROFILE%\AppData\Local\P5\handhistor y

Or

C:\Users\%USERPROFILE%\P5JavaClientSettings\

or

C:\poker\

Everthing seems to be saved under:

C:\Users\***\AppData\Local\Betfair Poker

including the .exe file.

I set the time correctly, the "save hh locally" is correctly set as well.

I did everything right i think.

[udbrky]

Yes, Ipoker is doing that sometimes. Betfair is on Ipoker, not Ongame. Ongame is the only one that saves in p5.

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Please follow the instructions in the following FAQ and reply back with the answers to the 12 questions in that FAQ. Those answers should help us quickly identify your issue, skipping questions will just mean we have to ask again in the next email and will delay the resolution of the issue - http://hm2faq.holdemmanager.com/ques...es+not+work%3F

Alternatively you can use our Priority Support Tool which often resolves the issue and it will ask you relevant questions and at the end it will forward us the answers if you couldn't resolve it - Login to Holdem Manager - look for the 'HUD is not working' topic. Requests via the priority support tool receive higher priority than normal emails.

[Lyoba]

Thanx it works now !

[udbrky]

You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.