A valid license for HEM was not found
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  1. #1
    Senior Member
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    Apr 2009
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    Default A valid license for HEM was not found

    Hello,
    After upgrading to update 8327 today it says: "A valid license for HEM was not found"
    However, my license is fine. Trying to reenter it it says "impossible to connect to license server".
    Any suggestion ???
    thanks !

  2. #2
    Senior Member
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    Apr 2009
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    Default

    Well...sounds like working now after like 60min out.
    I dont know know what happened...
    Sorry for the disagreement !

  3. #3
    HM Support Patvs's Avatar
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    Default

    Thanks for letting us know the issue solved itself.

    (it's possible to license server was offline for x minutes)
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  4. #4
    Senior Member
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    Yep...I guess the license server was offline...!
    Anyway, everything is fine !

  5. #5
    *** HM3! *** fozzy71's Avatar
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    Default

    For anyone else seeing this thread:

    We have shut down our former registration server - http://forums.holdemmanager.com/gene...uncements.html

    So long as you have the newest version you will automatically switch to our new licensing system. If you experience license issues, the first thing you need to do is to update to the latest version.

    Reinstall HM2 from this file - http://www.holdemmanager.com/downloa...er_2_Setup.exe

    After downloading, right-click the file, go to properties and click unblock. Then, right click the file and run as administrator to complete the reinstall.

    If you were on the old licensing server, just updating should automatically fix it. If you still experience issues after updating, then you have a separate unrelated licensing issue. You should see this FAQ http://hm2faq.holdemmanager.com/ques...Holdem+Manager for a resolution.

    If you continue to have problems we need you to send us the \HM2Logs folder as explained in the last steps under 'Contact Support'.

    We have waited almost 2 years to give everyone a chance to update without causing any interruption. But, if you are affected, I do apologize for the inconvenience.

  6. #6
    Senior Member
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    Apr 2009
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    Default

    Hello Fozzy,
    I saw this message in another thread.
    However in my case I always had the newest version and got the trouble when updating to the latest one.
    At firts I did reinstall and the trouble was not solved.
    I went through the FAQ and checked everything but it was still not working...so at the end I went on the forum (last thing before contacting support).
    It then went back...i dont know how and why...! So maybe Patvs was right saying the license server might have been down or I solved the problem without knowing it.
    Anyway, everything is ok now !!! Thanks a lot for your help !
    Last edited by Ollives; 06-22-2015 at 06:36 AM.

  7. #7
    You're out! udbrky's Avatar
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    Jul 2008
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    Default

    You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

    Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.

    Please email the log files as explained in the FAQ if you have trouble in the future.
    Regards udbrky (Chris)

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