Hello,
After upgrading to update 8327 today it says: "A valid license for HEM was not found"
However, my license is fine. Trying to reenter it it says "impossible to connect to license server".
Any suggestion ???
thanks !
Hello,
After upgrading to update 8327 today it says: "A valid license for HEM was not found"
However, my license is fine. Trying to reenter it it says "impossible to connect to license server".
Any suggestion ???
thanks !
Well...sounds like working now after like 60min out.
I dont know know what happened...
Sorry for the disagreement !
Thanks for letting us know the issue solved itself.
(it's possible to license server was offline for x minutes)
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Yep...I guess the license server was offline...!
Anyway, everything is fine !
For anyone else seeing this thread:
We have shut down our former registration server - http://forums.holdemmanager.com/gene...uncements.html
So long as you have the newest version you will automatically switch to our new licensing system. If you experience license issues, the first thing you need to do is to update to the latest version.
Reinstall HM2 from this file - http://www.holdemmanager.com/downloa...er_2_Setup.exe
After downloading, right-click the file, go to properties and click unblock. Then, right click the file and run as administrator to complete the reinstall.
If you were on the old licensing server, just updating should automatically fix it. If you still experience issues after updating, then you have a separate unrelated licensing issue. You should see this FAQ http://hm2faq.holdemmanager.com/ques...Holdem+Manager for a resolution.
If you continue to have problems we need you to send us the \HM2Logs folder as explained in the last steps under 'Contact Support'.
We have waited almost 2 years to give everyone a chance to update without causing any interruption. But, if you are affected, I do apologize for the inconvenience.
Hello Fozzy,
I saw this message in another thread.
However in my case I always had the newest version and got the trouble when updating to the latest one.
At firts I did reinstall and the trouble was not solved.
I went through the FAQ and checked everything but it was still not working...so at the end I went on the forum (last thing before contacting support).
It then went back...i dont know how and why...! So maybe Patvs was right saying the license server might have been down or I solved the problem without knowing it.
Anyway, everything is ok now !!! Thanks a lot for your help !
Last edited by Ollives; 06-22-2015 at 06:36 AM.
You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.
Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.
Please email the log files as explained in the FAQ if you have trouble in the future.
Regards udbrky (Chris)