Hm database problem

[aphis1]

Hello,

Yesterday i synced my database to cloud and did a sistem clean up. then i reinstalled the client and synced the database with aroud 800 batches. But the only hand that the client loads are some 2k hands from 2013.

Do you hav any suggestions?

thanks

[fozzy71]

There are a variety of known issues with the HM Sync Beta feature where the results are not syncing properly for some customers. We are planning to completely re-work the HM Sync feature using code from our new HM Cloud application but I don't have an ETA for when this will be implemented. In the meantime while we wait for the new sync system you will need to manually sync your hands on both PCs. Here is a FAQ explaining how to best keep your original hands on both computers so you can easily sync the hands manually - http://hm2faq.holdemmanager.com/ques...+Using+Dropbox

[aphis1]

the problem is i dont have my database saved anywhere else but clod. is there ny way you can help me with recovering it?

[udbrky]

Try creating a database and syncing to it.

We recommend always keeping a backup of files and settings.

1) Start HM2 and Export any custom HUD configs - http://hm2faq.holdemmanager.com/ques...rashing+Issues

2) Close HM2.

3) Please create a backup of your settings and reset your settings as explained here - http://hm2faq.holdemmanager.com/ques...fault+settings

4) Restart HM2

5) Manually reset your Site Setup > Seating Preferences > for your site/seats and double check your auto import and archive folders.

Try to reproduce the problem using the default HUD/settings. If it works properly you can try importing your customized HUD again that you exported in step 2 above. If the problem returns after importing your HUD you know it is a problem with your HUD Config and you will need to recreate it from scratch or import an older backup of the HUD.

If that solves your problems please email us the files you backed up in step 1 of this email by following step 2 in this FAQ - http://hm2faq.holdemmanager.com/ques...fault+settings

If that did not solve your problems you can restore all of your original settings using the Utilities menu as explained in step 3 of the above FAQ.