Make sure that the Site Time Adjustment is properly configured such that the Time Stamp in the Reports for the hand matches your local windows clock time - http://hm2faq.holdemmanager.com/ques...ime+Adjustment
If you continue to have problems:
Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - http://hm2faq.holdemmanager.com/ques...ging#startmenu
Please reproduce the problem and:
- Use the tool in the following link to send a HUD Report - http://hm2faq.holdemmanager.com/ques...Reporting+Tool
- Attach a screen shot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Save a copy of the original Hand history for the table with the issue
- Close HM2 and attach your log.txt file with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F
With all the above information we should be able to narrow down what is causing the issue, if all the information is not included we will need to email you again to request it.
Please zip and email the requested files to email@example.com and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.
I have seen reports on other forums that some poker clients need to be un/re installed after upgrading to Windows 10 also.
Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.
I've got lags on HM2 (version 188.8.131.5264, postgresql 9.2) after upgrade to win10: HM2 freezes for a while when I try to click some bottons - reports etc.
Also some lags (table popuping up delay) with TN2.
Could you help me with that please?
Last edited by MichaelK; 08-17-2015 at 03:20 PM.
If you're not using NoteCaddy: HUD Settings--> HUD Designer--> turn off show caddy notes, turn off scart caddy report--> Apply--> Restart HM2.
I haven't written a Windows 10 tweak guide yet, but you should go over the same Windows 7 tweaks described here:
to see if you can set the harddisk settings to PERFORMANCE, etc. etc.
For some weird reason HM2 isn't working again. I get the same problem I had before. I've changed nothing from the last time and I don't think I updated 10 at all.
Thanks for the help. ScreenHunter_71 Aug. 20 09.46.jpg
For example is the postgreSQL service running on your PC?
What happened when you clicked the "Start Service" button in the dialog box?
You can check directly if the service is running as per this link: Services - Start, Stop, and Disable in Windows 10 - Windows 10 Forums
If you continue to have problems: Which Firewall, and AntiVirus are you using?
This is usually a firewall or windows update issue and the following guide gives a step by step guide: