As Loki said, we need more information.
Please follow the instructions in the following FAQ and reply back with the answers to the 12 questions in that FAQ. Those answers should help us quickly identify your issue, skipping questions will just mean we have to ask again in the next email and will delay the resolution of the issue -
http://hm2faq.holdemmanager.com/ques...es+not+work%3F
Alternatively you can use our Priority Support Tool which often resolves the issue and it will ask you relevant questions and at the end it will forward us the answers if you couldn't resolve it -
http://www.holdemmanager.com/store/priority-support/ - look for the 'HUD is not working' topic. Requests via the priority support tool receive higher priority than normal emails.
Please email the information and files to
support@holdemmanager.com
Step 12 MUST be completed fully, including the HUD report and files attached.