Holdem Manager 2 & Windows 10 - Page 36
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  1. #351
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    hey guys, just bought my new laptop (hp pavilion with ryzen5) but cant install hm2, can u link me a page with the full installation procedure?

  2. #352
    *** HM3! *** fozzy71's Avatar
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    Quote Originally Posted by mattia91 View Post
    hey guys, just bought my new laptop (hp pavilion with ryzen5) but cant install hm2, can u link me a page with the full installation procedure?
    What problems/errors are you having exactly? Problems with PostgreSQL*?

    Try installing PostgreSQL from this link - http://www.holdemmanager.com/downloads/postgres84

    Then install HM2 again from the same file you already downloaded and it should install without issue.

    If there is still an issue, we need to know the error - it is in the %Temp% folder - bitrockinstaller.txt file. If you can't see it, turn off the windows option that is hiding that directory. http://faq.holdemmanager.com/questio...es+in+Windows+

    Also send your HM2Logs folder files - http://hm2faq.holdemmanager.com/ques...ger+Support%3F


    *HM3 Beta pre-release doesn't use PSQL so if you own HM2 you can use the HM3 Beta while we try and help you get HM2 and PSQL installed.

    HM3 Pre-Release beta is now available. Click here to register your HM3 beta now - http://www.holdemmanager.com/hm3/beta.php

    - After downloading, you should right-click the file, go to properties and click unblock.*
    * If you do not see an 'unblock' option you can ignore this step.
    - Then, right click the file and click 'Install'.

    Here are some first time install instructions - https://support.holdemmanager.com/su...tion-and-Setup

    If you have any problems with HM3:

    Please reproduce the problem and click the 'Send Feedback' button from the left sidebar menu (or from the 'Help' menu at the top), or choose 'Yes' if prompted to submit an error report, and send your logs and config files with a detailed step by step description of the problem that we can use to try and reproduce the problem.

    If you are unable to send the logs via the automated system for any reason you can collect and send the logs manually - https://support.holdemmanager.com/su...les-to-support

  3. #353
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    Quote Originally Posted by fozzy71 View Post
    What problems/errors are you having exactly? Problems with PostgreSQL*?

    Try installing PostgreSQL from this link - http://www.holdemmanager.com/downloads/postgres84

    Then install HM2 again from the same file you already downloaded and it should install without issue.

    If there is still an issue, we need to know the error - it is in the %Temp% folder - bitrockinstaller.txt file. If you can't see it, turn off the windows option that is hiding that directory. http://faq.holdemmanager.com/questio...es+in+Windows+

    Also send your HM2Logs folder files - http://hm2faq.holdemmanager.com/ques...ger+Support%3F


    *HM3 Beta pre-release doesn't use PSQL so if you own HM2 you can use the HM3 Beta while we try and help you get HM2 and PSQL installed.

    HM3 Pre-Release beta is now available. Click here to register your HM3 beta now - http://www.holdemmanager.com/hm3/beta.php

    - After downloading, you should right-click the file, go to properties and click unblock.*
    * If you do not see an 'unblock' option you can ignore this step.
    - Then, right click the file and click 'Install'.

    Here are some first time install instructions - https://support.holdemmanager.com/su...tion-and-Setup

    If you have any problems with HM3:

    Please reproduce the problem and click the 'Send Feedback' button from the left sidebar menu (or from the 'Help' menu at the top), or choose 'Yes' if prompted to submit an error report, and send your logs and config files with a detailed step by step description of the problem that we can use to try and reproduce the problem.

    If you are unable to send the logs via the automated system for any reason you can collect and send the logs manually - https://support.holdemmanager.com/su...les-to-support
    in the attachment there's the problem, its italian and it means the file has been moved or modified, and it wont work properly
    Attached Images Attached Images

  4. #354
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    when i try to open it after the installation a message says the file has been moved or modified, whats the problem?

  5. #355
    *** HM3! *** fozzy71's Avatar
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    Quote Originally Posted by mattia91 View Post
    when i try to open it after the installation a message says the file has been moved or modified, whats the problem?
    Which Operating System, Firewall, and AntiVirus are you using?

    Sometimes security software can prevent Holdem Manager communicating with PostgreSQL and the Poker sites. This can cause many issues including import, hud issues and issues with launching Holdem Manager. Please follow the instructions in this FAQ that creates exceptions for Holdem Manager and PostgreSQL to avoid these issues - http://hm2faq.holdemmanager.com/ques...%28Firewall%29


    a) Open your Windows Defender (or chosen AntiVirus program) > History tab:

    1) Select the files if they are from holdemmanager with that checkbox on the left side, then in the bottom right of the window click 'Allow Item'.
    2) Start HM2.

    I sometimes have to open the Windows Security app, go to the Virus & threat protection menu, Virus & threat protection settings - 'Manage settings' and then disable 'Real-time protection, Cloud-delivered protection, and Automatic sample submission then update/launch HM2 before I enable them again.

    Please let us know if that solved the problems.


    b) If none of that helps:

    Many of those free Norton, Mcaffee, Comodo, Zonealarm, Avira, Avast, AVG, Bitdefender, etc, 'internet security' bundles will not work well with Holdem Manager.

    Please do the following steps, so we can get your computer to a state that we know will work with Holdem Manager:

    1) Uninstall any 3rd party security software (even windows defender or security essentials) bundles and dont reinstall them until after you reconnect postgresql.
    2) Reboot your computer
    3) Uninstall HM2* and then Reinstall HM2 - http://www.holdemmanager.com/downloa...er_2_Setup.exe
    - After downloading, you should right-click the file, go to properties and click unblock.*
    * If you do not see an 'unblock' option you can ignore this step.
    - Then, right click the file and run as administrator.
    4) Enable Windows Firewall's recommended settings through your Control Panel, turn off Windows Defender (unless you are using Windows 10, in which case it should be enabled), and add firewall exceptions for HM and SQL - http://hm2faq.holdemmanager.com/ques...rewall%29#MSES
    5) Install Microsoft Security Essentials (unless you are using Windows 10) for antivirus/malware protection and update it - https://support.microsoft.com/en-us/help/14210

    *This will not affect your database, settings or original hands in your archive folder.

    Once HM2 is working properly you should be able to reinstall your preferred AntiVirus software. Please follow the instructions in this FAQ that creates exceptions for Holdem Manager and PostgreSQL to avoid these issues - http://hm2faq.holdemmanager.com/ques...%28Firewall%29

    c) If you continue to have problems, please duplicate the issue and send us log files with a detailed description of what you were doing and what problems you were experiencing:
    - Open Windows Event Viewer's (Control Panel - System & Security - Administrative Tools or Start - Search - 'Event Viewer') - Windows Logs - Applications.
    - Check for any errors and send the information (Save All Events As...).
    - Please send your \HM2Logs folder files as well - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

    When sending any files please zip them (right-click - send to - compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then right-click - 'copy dropbox link' and paste the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com
    f

  6. #356
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    thank you, the problem was with mcafee

    hm2 worked well yesterday, today i launched it and it freezes on the home page, can't even close it (had to close it with the right click)

    any guess?

    EDIT: lol it started just after i wrote the message, it's normally so slow?

  7. #357
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    Quote Originally Posted by mattia91 View Post
    thank you, the problem was with mcafee

    hm2 worked well yesterday, today i launched it and it freezes on the home page, can't even close it (had to close it with the right click)

    any guess?

    EDIT: lol it started just after i wrote the message, it's normally so slow?
    Please duplicate the issue and send us log files with a detailed description of what you were doing and what problems you were experiencing:
    - Open Windows Event Viewer's (Control Panel - System & Security - Administrative Tools or Start - Search - 'Event Viewer') - Windows Logs - Applications.
    - Check for any errors and send the information (Save All Events As...).
    - Please send your \HM2Logs folder files as well - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

    When sending any files please zip them (right-click - send to - compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then right-click - 'copy dropbox link' and paste the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com
    Regards udbrky (Chris)

  8. #358
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    I am also having some problems with HM2. New PC Windows 10. Tried to dl HM2 and postgre dl was greyed out as part of new dl. tried above link but ran into too many options i didnt know which components i needed so quit.

    Ive been away a while. Should i just skip HM2 and go HM3. Didnt even know there was an HM3

  9. #359
    You're out! udbrky's Avatar
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    Quote Originally Posted by Biju View Post
    I am also having some problems with HM2. New PC Windows 10. Tried to dl HM2 and postgre dl was greyed out as part of new dl. tried above link but ran into too many options i didnt know which components i needed so quit.

    Ive been away a while. Should i just skip HM2 and go HM3. Didnt even know there was an HM3
    What error messages did you get?

    You can try HM3.

    You need to login to your account on our site - https://www.holdemmanager.com/store/login.php

    Please update to our latest pre-release beta version of HM3 from this link - https://www.holdemmanager.com/downlo...3&channel=beta

    - After downloading, you should right-click the file, go to properties and click unblock.*
    * If you do not see an 'unblock' option you can ignore this step.
    - Then, right click the file and click 'Install'.
    Regards udbrky (Chris)

  10. #360
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    I d/l HM2 and the option to d/l Postrge data base was greyed out so it just d/l HM2. I tried the link in second post down at top of this page to add just postgre and got to a options of what components i wanted to d/l and was obv lost. I dont really want to have to lern HM# and am happy with what HM@ gives me so id rather stick with that

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