HM crashes on submitting report
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  1. #1
    Member
    Join Date
    Jun 2010
    Posts
    59

    Default HM crashes on submitting report

    Hey, was about to submit a report for a problem I have which is probably caused by NC (Corresponding thread: http://forums.holdemmanager.com/bug-...r-session.html).
    I enable logging and wanted to send the logfiles afterwards via Help > Send Report but HM crashes everytime I try...

    22:04:29.521 [Main:1 - MainView.ShowNoteCaddy] [[General] ] trying to open notecaddy. Authorization: True
    22:04:30.766 [Main:1 - MainView.<ShowNoteCaddy>b__0] [[HighPriority] ] Der Objektverweis wurde nicht auf eine Objektinstanz festgelegt.
    22:04:30.766 [Main:1 - MainView.<ShowNoteCaddy>b__0] [[General] ] Thread=
    22:04:30.767 [Main:1 - MainView.<ShowNoteCaddy>b__0] [[HighPriority] ] bei NoteCaddy.Contents.CaddyInterface..ctor(CaddyModel model)
    bei HoldemManager.Modules.UI.HMApps.MainView.<ShowNote Caddy>b__0()
    22:04:35.153 [Main:1 - MainView.ShowNoteCaddy] [[General] ] trying to open notecaddy. Authorization: True
    22:04:35.211 [Main:1 - MainView.<ShowNoteCaddy>b__0] [[HighPriority] ] Der Objektverweis wurde nicht auf eine Objektinstanz festgelegt.
    22:04:35.211 [Main:1 - MainView.<ShowNoteCaddy>b__0] [[General] ] Thread=
    22:04:35.211 [Main:1 - MainView.<ShowNoteCaddy>b__0] [[HighPriority] ] bei NoteCaddy.Contents.CaddyInterface..ctor(CaddyModel model)
    bei HoldemManager.Modules.UI.HMApps.MainView.<ShowNote Caddy>b__0()
    22:04:41.219 [Analyze Usage:1 - MainView.ShowNoteCaddy] [[General] ] trying to open notecaddy. Authorization: True
    22:05:10.209 [Analyze Usage:1 - App.App_DispatcherUnhandledException] [[HighPriority] ] Während des Vorgangs ist eine Ausnahme aufgetreten, sodass das Ergebnis ungültig ist. Weitere Ausnahmedetails finden Sie in InnerException.
    22:05:10.209 [Analyze Usage:1 - App.App_DispatcherUnhandledException] [[General] ] Thread=Analyze Usage
    22:05:10.211 [Analyze Usage:1 - App.App_DispatcherUnhandledException] [[HighPriority] ] bei System.ComponentModel.AsyncCompletedEventArgs.Rais eExceptionIfNecessary()
    bei NoteCaddy.Contents.pnlTaskProcessor.upQc3X45tH(Obj ect , RunWorkerCompletedEventArgs )
    bei System.Windows.Threading.ExceptionWrapper.Internal RealCall(Delegate callback, Object args, Int32 numArgs)
    bei MS.Internal.Threading.ExceptionFilterHelper.TryCat chWhen(Object source, Delegate method, Object args, Int32 numArgs, Delegate catchHandler)
    22:05:10.211 [Analyze Usage:1 - App.App_DispatcherUnhandledException] [[HighPriority] ] InnerException:
    22:05:10.211 [Analyze Usage:1 - App.App_DispatcherUnhandledException] [[HighPriority] ] Der Remoteserver hat einen Fehler zurückgegeben: (550) Datei nicht verfügbar (z.B. nicht gefunden oder kein Zugriff).
    22:05:10.211 [Analyze Usage:1 - App.App_DispatcherUnhandledException] [[General] ] Thread=Analyze Usage
    22:05:10.213 [Analyze Usage:1 - App.App_DispatcherUnhandledException] [[HighPriority] ] bei System.Net.FtpWebRequest.CheckError()
    bei System.Net.FtpWebRequest.SyncRequestCallback(Objec t obj)
    bei System.IO.Stream.Close()
    bei System.Net.ConnectionPool.Destroy(PooledStream pooledStream)
    bei System.Net.ConnectionPool.PutConnection(PooledStre am pooledStream, Object owningObject, Int32 creationTimeout, Boolean canReuse)
    bei System.Net.FtpWebRequest.FinishRequestStage(Reques tStage stage)
    bei System.Net.FtpWebRequest.GetRequestStream()
    bei NoteCaddy.Business.SystemReportGenerator.DQ4iA5iv9 v(String , Boolean )
    bei NoteCaddy.Business.SystemReportGenerator.GL1iOyadu e(Object , DoWorkEventArgs )
    bei System.ComponentModel.BackgroundWorker.WorkerThrea dStart(Object argument)
    22:05:10.213 [Analyze Usage:1 - App.App_DispatcherUnhandledException] [[HighPriority] ] Holdem Manager 2 encountered an unrecoverable error:
    Details copied to clipboard
    Während des Vorgangs ist eine Ausnahme aufgetreten, sodass das Ergebnis ungültig ist. Weitere Ausnahmedetails finden Sie in InnerException.
    Stack Trace bei System.ComponentModel.AsyncCompletedEventArgs.Rais eExceptionIfNecessary()
    bei NoteCaddy.Contents.pnlTaskProcessor.upQc3X45tH(Obj ect , RunWorkerCompletedEventArgs )
    bei System.Windows.Threading.ExceptionWrapper.Internal RealCall(Delegate callback, Object args, Int32 numArgs)
    bei MS.Internal.Threading.ExceptionFilterHelper.TryCat chWhen(Object source, Delegate method, Object args, Int32 numArgs, Delegate catchHandler)
    22:05:17.247 [Worker 64:64 - PokerManager.GarbageCollectionTimerTick] [[General] ] Before GC.Collect: GarbageCollectionGeneration=0, TotalMemory=222
    22:05:17.254 [Worker 64:64 - PokerManager.GarbageCollectionTimerTick] [[General] ] After GC.Collect: GarbageCollectionGeneration=0, TotalMemory=219
    22:05:17.254 [Worker 64:64 - PokerManager.GarbageCollectionTimerTick] [[General] ] CollectionCount=280,39,12
    Is there any way I can upload the logs somewhere else or fix the problem myself?

  2. #2
    NoteCaddy sreticentv's Avatar
    Join Date
    Dec 2009
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    No direction but to trust the final destination
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    Default

    You can verify it's NoteCaddy by turning it off via HM2's HUD settings and restarting HM2. If it is NC then you should do all the optimizations (which you have done) but try not creating notes while playing. The AJA pack uses a lot of your SSD so it could slow down HM2 depending on a lot of factors.
    NoteCaddy Manual | Coaching Packs | Blog
    NoteCaddy experts: a.k.aAlso, Catalyst_Kh, Derders, karstenkloss, scoobediah (NoteCaddy Edge)

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