HUD at bet365

[noob3r]

Hello,

Something strange happend with my HEM, and more specific, my HUD.

When I play a sattelite, the HUD is there, but when I play an actual tournament, I dont have HUD.

The "Waiting for hands" thing stands, and nothing happens.

What could be the problem, and how can I fix this?

Thanks in advance.

[fozzy71]

What kind of MTT? Does it happen on all MTT? There are some known issues with a few kinds of ipoker MTT that require you to use the table finder for each new tournament/table. Please see this FAQ on how to use table finder http://hm2faq.holdemmanager.com/ques...+not+appear%3F

If you continue to have problems:

Make sure the poker client and hand histories are both in English. If it is not, you need to change it in the Lobby Options or reinstall the software and choose English.

Make sure that the Site Time Adjustment is properly configured such that the Time Stamp in the Reports for the hand matches your local windows clock time - http://hm2faq.holdemmanager.com/ques...ime+Adjustment

If none of that helps:

Please enable the Settings > Feature Logging > [x] 'HUDStats' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - http://hm2faq.holdemmanager.com/ques...ging#startmenu

Please reproduce the problem and:
- Use the tool in the following link to send a HUD Report - http://hm2faq.holdemmanager.com/ques...Reporting+Tool
- Attach a screen shot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Save a copy of the original Hand history for the table with the issue
- Close HM2 and zip/attach your \HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

With all the above information we should be able to narrow down what is causing the issue, if all the information is not included we will need to email you again to request it.

Please zip and email the requested files to hm2support@holdemmanager.com and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.