HUD jumping around

[crackin]

I believe I opened a threat about this years ago and I was wondering if this issue has been solved. The issue at hand is that the HUD jumps around randomly with various players. For illustration purposes, lets assume there is a playerpool of player 1-10. I set the HUD correctly and it will show up correctly for player 1-8, but malfunction in every position with player 9 and 10. These playername do not have any simbols or anything in their name. It does not matter if I play zoom games or regular games, if I use badges or not, if I use notecaddy at all or not. It may has to do something with splitting the HUD into more panels, but I'm not sure. I play on Pokerstars.it

[_Loki_]

PokerStars.it

Is this cash or single table tourney or MTT?

Have I understood correctly?
When villain x or y or z is at the table his HUD "jumps around randomly"
This happens always for villain x or y or z?
For all other villains there is no problem?
Is the hero HUD always OK?

Have you got hands in your database where you were not sitting at the table? [hands given to you by a friend or bought]

[_Loki_]

Things to try in the HM2 replayer...

[1] Replay the hands with your normal HUD. Does the same thing happen with that HUD?
[2] Replay the hands with different HUD. Does the same thing happen with a different HUD that doesn't have split panels?

[crackin]

I play cash-games, the error happens on both zoom tables and regular tables.

It always happens for x, y and z villain, regardless of their table positioning. The same thing does not happen with another HUD that does not have split panels. The problem persists in the replayer, but again disappears when I switch to a HUD without panels.

Unfortunately Stars last update messed up my custom table layout and my HUD is way to big to fit in one single panel.

I try to give a little bit more detail, but I don't see too many patterns. One thing that I noticed is that when this problem shows up, the panels don't seem to be working. Instead of being seperated now partially they act as if they were just one panel. You can imagin that in this way: My HUD consists of 3 lines of stats - panel; 3 line of stats - panel; 2 lines of badges - panel; 1 line of badges - panel; 1 line of badges - panel; Instead of having 5 panels I only have 4 (?, not really sure how many) panels, badges and stats now stick together for this particular player and work just fine for everybody else.

I have no hands in my DB that were not played by me.

I'd like to send in hh's, hud's and so forth but I'm not going to waste tons of time to try to uninstall software and install it again. Not to sound negative or disrespectful, but as far as I can tell noone else ever had the same problem and this hasn't been fixed for a long time. Also, I uninstalled my OS probably a few times, uninstalled and installed newer versions of everything you need for HM to be working and nothing changed. I just wanted to see if this was fixed was hoping for a new reference.

[fozzy71]

Are you referring to this thread from a year ago where the problem was caused because stars was not writing the hands to disk - http://forums.holdemmanager.com/gene...ax-tables.html

Make sure your site is configured to save hands and that HM2 is setup to auto import those hands - http://hm2faq.holdemmanager.com/ques...20Setup%20Info


*Note that we do not support play money hands so you must test/play real money hands when using HM2 - http://hm2faq.holdemmanager.com/ques...ay+Money+Hands


Make sure the poker client and hand histories are both in English. If it is not, you need to change it in the Lobby Options or reinstall the software and choose English.


Make sure that the Site Time Adjustment is properly configured such that the Time Stamp in the Reports for the hand matches your local windows clock time - http://hm2faq.holdemmanager.com/ques...ime+Adjustment


If you continue to have problems:

1) Export any custom HUD configs.
2) Open the HM2 > HUD Settings > HUD Designer menu > Click 'Reset' > [x] All Configs > OK
3) Manually reset your Site Setup > Seating Preferences > for your site/seats and any other HUD Settings you had personalized.


Try to reproduce the problem using the default HUD/settings. If it works properly you can try importing your customized HUD again. If the problem returns after importing the custom HUD then you know that config is corrupted and you will need to delete it and rebuild it from scratch or import an older backup of that HUD config that was created before the corruption.


http://hm2faq.holdemmanager.com/ques...rashing+Issues

If none of that helps:

Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - http://hm2faq.holdemmanager.com/ques...ging#startmenu


Please reproduce the problem and:
- Use the tool in the following link to send a HUD Report - http://hm2faq.holdemmanager.com/ques...Reporting+Tool
- Attach a screen shot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Save a copy of the original Hand history for the table with the issue
- Close HM2 and attach your log.txt file with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F


With all the above information we should be able to narrow down what is causing the issue, if all the information is not included we will need to email you again to request it.


Please zip and email the requested files to hm2support@holdemmanager.com and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.