HUD not working poperly in both Zoom (and regular tables)
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  1. #1
    Junior Member
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    Jan 2012
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    Default HUD not working poperly in both Zoom (and regular tables)

    Hi,

    I'm about to give up on this as have spent so much time on this. Hopefully someone can shed some light on the problem.

    I have the latest version of HEM2 installed, as well as the latest version of pokerstars 7 (UK). I'm on w7 64bit ultimate. I have followed all the steps below:

    http://hm2faq.holdemmanager.com/ques...rs+Zoom+Tables

    .... however my HUD will still not work on ZOOM tables. The hands do import fine though and stats appear correctly in the HEM2 replayer.

    I open HEM2 first then pokerstars as in the link above and have all exceptions in my firewall, have desktop comp on etc etc. Literally followed the instructions to the letter in the link above so please don't tell me to do anything in that post, as I've done it ALL, including windows updates, .net reinstall, run as admin etc etc etc etc.

    On normal tables though the correct stats appear BUT only after the first hand (i.e. once it's imported). Is that normal? In the past (I haven't played online for a while) the stats appeared as soon as you opened a table if I remember correctly. So perhaps HEM2 is not fetching the data from the previous hands? And then on Zoom maybe it's not reading the player names and then showing respective stats? I really don't know anymore.

    Btw if i use table finder it shows up with the zoom table and if i drag the bulls eye it shows stats (albeit from the latest imported hand which is obviously useless).

    I don't know if it makes a difference but I also have live tracking on for poker stars in HEM2 options.

    Any help is greatly appreciated

    J

    PS. the hud works 1 or 2 hands behind (i.e. only the latest imported hand) on Full Tilt rush tables.

  2. #2
    *** HM3! *** fozzy71's Avatar
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    I believe the HUD will still pre-fetch one or two hands on normal stars tables if properly configured so you might be missing the pre-fetch folder from your site setup > auto import folders list. Try adding this folder if it is not in your Site Setup > Poker Stars > Auto Import Folders - C:\Users\UserName\AppData\Roaming\HEM Data\Hands

    The Table Finder does not work on zoom/rush tables.

    To help you further with your zoom/rush problems we need you to send the files as requested at the end of the FAQ you linked to.

    Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - http://hm2faq.holdemmanager.com/ques...ging#startmenu


    Please reproduce the problem and:
    - Use the tool in the following link to send a HUD Report - http://hm2faq.holdemmanager.com/ques...Reporting+Tool
    - Attach a screen shot of the table/desktop
    - Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
    - Save a copy of the original Hand history for the table with the issue
    - Close HM2 and attach your log.txt file with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F


    With all the above information we should be able to narrow down what is causing the issue, if all the information is not included we will need to email you again to request it.


    Please zip and email the requested files to hm2support@holdemmanager.com and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.

  3. #3
    Junior Member
    Join Date
    Mar 2011
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    3

    Default

    Exactly the same problem for me:
    - On Normal tables the hud working fine
    - On Zoom tables hand import is working, I see my hands in the reports, but the hud doesn't work (only Waiting for hands label shows)

    I have the latest client update and HM2.
    I made all the settings, which was in the guide, even reinstall Stars client, and .Net framework etc. and still nothing.
    Can anybody help me with this?

    Jared666 did you work the hud on zoom tables already?

  4. #4
    *** HM3! *** fozzy71's Avatar
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    Quote Originally Posted by Skaidy View Post
    Exactly the same problem for me:
    - On Normal tables the hud working fine
    - On Zoom tables hand import is working, I see my hands in the reports, but the hud doesn't work (only Waiting for hands label shows)

    I have the latest client update and HM2.
    I made all the settings, which was in the guide, even reinstall Stars client, and .Net framework etc. and still nothing.
    Can anybody help me with this?

    Jared666 did you work the hud on zoom tables already?
    Make sure the poker client and hand histories are both in English. If it is not, you need to change it in the Lobby Options or reinstall the software and choose English.

    Make sure that the Site Time Adjustment is properly configured such that the Time Stamp in the Reports for the hand matches your local windows clock time - http://hm2faq.holdemmanager.com/ques...ime+Adjustment

    If you continue to have problems:

    Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - http://hm2faq.holdemmanager.com/ques...ging#startmenu


    Please reproduce the problem and:
    - Use the tool in the following link to send a HUD Report - http://hm2faq.holdemmanager.com/ques...Reporting+Tool
    - Attach a screen shot of the table/desktop
    - Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
    - Save a copy of the original Hand history for the table with the issue
    - Close HM2 and attach your log.txt file with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F


    With all the above information we should be able to narrow down what is causing the issue, if all the information is not included we will need to email you again to request it.


    Please zip and email the requested files to hm2support@holdemmanager.com and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.

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