HUD not working on zoom tables, working in normals

[Zao]

Like from title, I had to reinstall HM2 and now the HUD does'nt work anymore on zoom tables.
I tried all the steps in your troubleshoot guide and deactivated microsoft security essentials and the firewall (that did'nt give any problem before anyway).
I tried to reinstall the last update and the whole HM2 a couple of times, I'm sure it's been importing hands (caddyreport also works in real time) but the hud stays in 'waiting for hands' .
Also reinstalled .net framework and so on.
In the user/appdata/temp folder there's no starscommunicator file, and it does'nt get re-created even without antivirus and firewall (not sure if that helps, was reading past forum posts with my same problem).

[fozzy71]

Make sure the poker client and hand histories are both in English. If it is not, you need to change it in the Lobby Options or reinstall the software and choose English.

Make sure that the Site Time Adjustment is properly configured such that the Time Stamp in the Reports for the hand matches your local windows clock time - http://hm2faq.holdemmanager.com/ques...ime+Adjustment

Make sure you always start HM2 first before you open the PokerStars Client. If you closed PokerStars for any reason and did not close HM2 please close them both and start HM2 before you stars PokerStars again.


Please check all of the steps on this FAQ - http://hm2faq.holdemmanager.com/ques...rs+Zoom+Tables


If you continue to have problems please send the requested files/screenshots as instructed at the end of the FAQ in the link above.

[Zao]

Done all of that but checked again to be sure, nothing works, I sent you a report via the report hud problems tool.
Also I linked this thread there.
Please resolve as fast as possible.

[fozzy71]

Done all of that but checked again to be sure, nothing works, I sent you a report via the report hud problems tool.
Also I linked this thread there.
Please resolve as fast as possible.

Thank you for sending the HUD Error Report but you failed to send the other requested screen shots and logs/files. I see that you have a few different problems according to your HM2 Alert Viewer - http://hm2faq.holdemmanager.com/ques...+Viewer+System


Please click on the red/yellow flag icon in the HM2 status bar and check each error message. To solve each problem you will need to click on the blue question mark icon in the Alert Viewer window to be directed to the solution FAQ.

You only have 1GB of free space which means your database could be corrupt if you ran out of space when playing.

Please see this FAQ to clear up some more free space - http://hm2faq.holdemmanager.com/ques...+of+Disk+Space

Please try to vacuum/analyze and reindex your database - http://hm2faq.holdemmanager.com/ques...29#maintenance


If you continue to have problems, try the following:


Try creating a new DataBase and import a small portion of your \HM2Archive so you can see if the problem exists in the new DB - http://hm2faq.holdemmanager.com/ques...y+played+hands


If the new database seems to work properly, it sounds like your database might be corrupt. This is why regular backups are a good idea. If your database becomes corrupt you can restore a backup and only have to import the most recent hands (that were played after the backup was created) and edit any tournament results if necessary.


Here is a FAQ explaining how to backup your database and all settings in one easy step - http://hm2faq.holdemmanager.com/ques...onfigs+work%3F


If none of the above steps helped:

Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - http://hm2faq.holdemmanager.com/ques...ging#startmenu


Please reproduce the problem and:
- Attach a screen shot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Save a copy of the original Hand history for the table with the issue
- Close HM2 and attach your log.txt file with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F


With all the above information we should be able to narrow down what is causing the issue, if all the information is not included we will need to email you again to request it.


Please zip and email the requested files to hm2support@holdemmanager.com and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.

[Zao]

Thanks for your help, I deleted the database and made a new one, now I have half of the hard disk free but the problem still presists.
I sent you the screenshots and logs as requested and linked this thread into the email, I did'nt send you any additional hud error reports as I feel like I don't want to spam, and it's gonna be no different from the other besides for the disk space.

Hope that you'll get back soon, regards

[udbrky]

Please see our email.