HUD stops working in session - VERY often
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  1. #1
    Member
    Join Date
    Jun 2009
    Posts
    40

    Default HUD stops working in session - VERY often

    The problem is this:

    I start up Stars, TN2 and HM2.
    I start playing, HUD works fine and is updating after every hand.

    HOWEVER, after some minutes (may be 2, 45 or whatever), I notice that the HUD has stopped updating. No new hands, and if players come and go, that is also not updated.

    So far, the only fix is to click stop HUD, stop importing and then start it again. But since this happens several times every session, I need a better solution.

    What should I do to fix this?

  2. #2
    You're out! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    20,843

    Default

    Do the reports continue to update? Is this every time?

    This might be caused by the Overhang setting. Go to HUD Settings - General Settings - Common Settings - Overhang and set that to 0.

    Please enable the Settings > Feature Logging > [x] 'HUDStats' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - http://hm2faq.holdemmanager.com/ques...ging#startmenu

    Please reproduce the problem and:
    - Use the tool in the following link to send a HUD Report - http://hm2faq.holdemmanager.com/ques...Reporting+Tool
    - Attach a screen shot of the table/desktop
    - Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
    - Save a copy of the original Hand history for the table with the issue
    - Close HM2 and zip/attach your \HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

    With all the above information we should be able to narrow down what is causing the issue, if all the information is not included we will need to email you again to request it.

    Please zip and email the requested files to hm2support@holdemmanager.com and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.
    Regards udbrky (Chris)

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