I have escalated your issue to our 2nd level support techs and they will respond to your email as soon as possible.
I have escalated your issue to our 2nd level support techs and they will respond to your email as soon as possible.
Regards udbrky (Chris)
Thanks for the help guys.
This actually appears to be happening on my Windows 7 Desktop as well. It must be something new causing it as I had recent sessions over 60 minutes when I first tested it after you made this thread. We will be discussing it with the developers this week.
Please try the new build we will be releasing soon and let me know if it solves the problems you were having - http://www.holdemmanager.com/Downloa...tup1.0.420.exe
I will give it a try tonight after work. You guys work fast!
Great, please let us know. We have had multiple testers confirm it fixes the problem for 60+ minute sessions on multiple sites so we went ahead and pushed the fix live so you will also get notified to update once HM Cloud launches if you haven't manually updated.
Seems like you guys got it all worked out. Played 90 minutes on my desktop with no problems.
You are very welcome. Thank you for letting us know it solved your problems.
Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.
Tested on my tablet tonight and it seems to be working too. Thanks again for the help and getting it resolved so quick. A+ job!
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