Clicking on Popups in HUD not working. (Notecaddy also)
Results 1 to 6 of 6
  1. #1
    Junior Member
    Join Date
    Feb 2015
    Posts
    1

    Default Clicking on Popups in HUD not working. (Notecaddy also)

    Hello,
    in this youtube video you'll see what is not working well. You can't see when i'm clicking something. But imagine when I click. I think you can get what's my problem. https://www.youtube.com/watch?v=y-YoFqBBGRM

    Everytime i hover over the Notecaddy symbol and want to select the Bet/Raise or PF-Flop-Turn-River Buttons in the Popup, nothing happens. Also if i click on the stats, the Advanced Popup will not appear. And when it appears --suddenly- the tabs to Flop Turn and River aren't clickable.

    My setup is a Macbook Late 2012 Retina(Dedicated Graphics) with Bootcamp Windows 8.1 and i'm currently playing on William Hill Poker.

    I would really appreciate your help. I can't play with this software when this doesn't work perfectly.
    I also reinstalled my PC and the problems have stayed the same.

    Thanks in advance
    Kind Regards
    Maitz28

  2. #2
    *** HM3! *** fozzy71's Avatar
    Join Date
    Jun 2005
    Location
    HM Support
    Posts
    32,803

    Default

    [QUOTE=maitz28;2452324]Hello,
    in this youtube video you'll see what is not working well. You can't see when i'm clicking something. But imagine when I click. I think you can get what's my problem. https://www.youtube.com/watch?v=y-YoFqBBGRM

    Everytime i hover over the Notecaddy symbol and want to select the Bet/Raise or PF-Flop-Turn-River Buttons in the Popup, nothing happens.

    I can not reproduce this problem.

    1) Export any custom HUD configs.
    2) Open the HM2 > HUD Settings > HUD Designer menu > Click 'Reset' > [x] All Configs > OK
    3) Manually reset your Site Setup > Seating Preferences > for your site/seats and any other HUD Settings you had personalized.


    Try to reproduce the problem using the default HUD/settings. If it works properly you can try importing your customized HUD again. If the problem returns after importing the custom HUD then you know that config is corrupted and you will need to delete it and rebuild it from scratch.


    http://hm2faq.holdemmanager.com/ques...rashing+Issues


    Quote Originally Posted by maitz28 View Post
    Also if i click on the stats, the Advanced Popup will not appear. And when it appears --suddenly- the tabs to Flop Turn and River aren't clickable.
    It looks to me like your main tabbed popup showed up in that video. I saw you trying to click the tabs in it. Mine shows up and the tabs work as they are supposed to.

    If resetting your HUD Configs as instructed above doesn't help:

    Please enable the Settings > Feature Logging > [x] 'HUDStats' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - http://hm2faq.holdemmanager.com/ques...ging#startmenu


    Please reproduce the problem and zip/attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing. Email this file to hm2support@holdemmanager.com with a link to this thread and your forum name.


    http://hm2faq.holdemmanager.com/ques...ger+Support%3F

  3. #3
    Senior Member
    Join Date
    Sep 2008
    Posts
    453

    Default

    This sounds similar to my issue I posted in general. I am also on a MBP retina with dedicated graphics. Any solution?

  4. #4
    You're out! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    20,898

    Default

    The retinas have different resolution. You need to mess with the DPI Settings.

    If you notice that the text seems large and is overlapping buttons and the UI in places, or the HUD is shifted to the left and above the table slightly, it is probably your DPI settings
    Just change your DPI Scaling to 96/Normal - https://www.microsoft.com/resources/....mspx?mfr=true

    You may not be able to use the 96, you will need to see what works best.
    Regards udbrky (Chris)

  5. #5
    Senior Member
    Join Date
    Sep 2008
    Posts
    453

    Default

    Quote Originally Posted by udbrky View Post
    The retinas have different resolution. You need to mess with the DPI Settings.

    If you notice that the text seems large and is overlapping buttons and the UI in places, or the HUD is shifted to the left and above the table slightly, it is probably your DPI settings
    Just change your DPI Scaling to 96/Normal - https://www.microsoft.com/resources/....mspx?mfr=true

    You may not be able to use the 96, you will need to see what works best.
    Many thanks for your reply. I don't really have an issue with hud stats in wrong place or wrong size. My issue is pop ups don't appear sometimes after clicking a stat and also the default main pop up doesn't scale correctly but all other pop ups do. If I move the hud settings menu to my external display then the problem is fixed. Ideally I would like to keep hm2 on my inbuilt display and play poker on the external.

    Thank you

  6. #6
    You're out! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    20,898

    Default

    I have escalated your issue to our 2nd level support techs and they will respond to your email as soon as possible.
    Regards udbrky (Chris)

Similar Threads

  1. Computer Freezes when Clicking HUD Popups
    By bballwiz in forum General Support
    Replies: 1
    Last Post: 10-21-2014, 12:46 AM
  2. Notecaddy POPUPS not working
    By mrmaxxx in forum NoteCaddy
    Replies: 3
    Last Post: 10-08-2013, 08:58 AM
  3. Notecaddy popups
    By gpp2 in forum NoteCaddy
    Replies: 2
    Last Post: 04-02-2012, 06:52 PM
  4. Notecaddy popups
    By gpp2 in forum Bug Reports
    Replies: 0
    Last Post: 03-29-2012, 05:00 AM
  5. Clicking for popups rather than hovering
    By Dodgyrocker in forum Manager General
    Replies: 1
    Last Post: 06-15-2011, 03:00 PM

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •